Job Description Summary
Who are we?
We’re Sonesta! We’re the 8th largest hotel group in the US….and we’re growing! As passionate hospitality professionals, we open our doors and welcome the world. Sonesta offers service with a passion, loyalty with a purpose, and a commitment to the many faces—new and familiar—that stay with us. The human side of hospitality is the core of our culture. Our mission is to wow every guest, team member, partner and community in which we operate by delivering quality, value and amazing hospitality. We bring these values to every one of our over 280 properties in eight countries—and counting.
Position Summary
The Franchise Administration Support will work with the VP of Admin in partnering with the Lodging Development team to process new franchise sales. This process includes ensuring standards are in place and all required paperwork to meet the requirements of being a franchisee is received and completed. This position will also be the liaison for existing and new CRM activity, implementation, maintenance of all records and on-going training. In addition, the position is responsible for these and many other documentation, and compliance processes, encompassing the successful execution of and transition to opening into the Sonesta + RLH network.
Job Description
Primary responsibilities are to help manage all stage gates associated with processing all new prospective Franchisees.
Position works directly with the RVP’s, Lodging Development, VP Lodging Development and Re-Licensing, VP Franchise Administration, and other internal departments to ensure new Franchisees smoothly transition into their new License Agreements with Sonesta + RLH network.
Manage the application and FDD process in conjunction with RVP’s, Lodging Development
Manage the distribution of agreements, via DocuSign, for execution for the Lodging Development Team
Ensure accuracy and completeness of legal files
Process new Franchises through our Teams systems and transfer all relevant documents into Dynamics
Communicate all new executions to our internal teams.
Continually develop, implement and improve processes to expedite the licensing process for Lodging Development.
Support, comply and promote company initiative, policies, and guidelines.
Processes and manages all entity and deal term information entered into Dynamics. This includes updating and maintaining customer records and managing contractual activity pre and post execution.
Manage any transition into current or new CRM solutions.
Additional Job Information/Anticipated
Pay Range
Minimum 5+ years’ experience in franchising
CRM experience preferred.
Work effectively from a remote environment.
Ability to work in a fast-paced environment.
Works well interdepartmentally as well as across divisions.
Excellent verbal and written communication skills are essential with the ability to positively interact with people at all levels of an organization.
Organizational and informational management skills are essential.
Ability to multi-task across multiple projects, timelines, team members and owners.
Excellent time management skills.
Team oriented and desirous of assisting others to achieve success.
Thorough knowledge of computer systems: i.e. MS Excel, Word, PowerPoint, and electronic scheduling and e-mail systems.
Ability to develop creative solutions and streamline job functions and decision making.
$70k-$85k base pay. Bonus eligible. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Sonesta
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