SabenzIT Recruitment
Key responsibilities
Are you passionate about delivering exceptional customer service in a dynamic and fast-paced environment? Join our team as a Customer Support Specialist, where you’ll play a key role in managing complex customer cases from start to finish, ensuring satisfaction at every step.
Handle complex customer requests by managing cases from start to finish (from case opening to closure).
Demonstrate a comprehensive understanding of case management activities, offering a 360-degree view of the automotive environment. This includes managing all tasks related to a case, both Front and Back Office.
Possess in-depth knowledge of remote customer service techniques and procedures to ensure optimal satisfaction, even during challenging or conflictual calls.
Communicate effectively with various stakeholders (customers, service providers, and business partners) through phone calls (inbound and outbound), emails, and case management tools.
Support and mentor new team members or those in need, acting as a quality ambassador within the team.
Hard skills
Soft skills
Good to know
Goals & Performance Metrics:
No metrics have been disclosed
N+1 Management Style:
Structured management with reports going to seniors, team leads and department managers
Career Progression Opportunities:
Career growth with departments to grow and climb the ladder beyond a consultant
Benefits & Culture:
Permanent role with young and vibrant teams of diverse backgrouds
Candidate Selection Criteria:
Thoughtful, organized, and meticulous; reliable and consistent.
Strong writing skills in French and comfortable working with numbers.
Excellent listening, comprehension, and analytical skills.
Team-oriented mindset.
Resilient under pressure and adaptable to change.
Skills
Proficient in office software tools.
Language: Fluent in French (spoken and written).
Education & Professional Experience
Minimum HSC (Higher School Certificate) or SC (School Certificate) with several years of relevant experience.
At least 2 years of experience in a similar customer-facing environment.
Work condition:
This will be an onsite role with rotational shifts that span 24 hours
Available to work on a 24/7 rotating schedule.
Willingness to work on Saturdays, Sundays, and Mauritian public holidays.
Message from your future manager N+1:
If youre interested to apply and ready to start your career the next day, apply now!
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