JOB OVERVIEW
Full-Stack Web Developer, DevOps and Tier 2 Technical Support (remote)
Job Summary:
Respond to tickets and escalations from Tier 1 front line technical support. Manage Reverb cases and work on Back-office support. Conduct onboard training and help manage the team. This role reports to the Senior Service Desk Manager.
Duties and Responsibilities:
Take calls, open cases in ConnectWise, assign cases to various queues
Manage and monitor 100% of Reverb tickets
AD/O365 management
Scheduling and working with vendors
Providing level 1 support to the back-office staff
Help the Service Desk Manager in managing the team and also do the onboarding training of the Tier 1
Consistently treating all customers, internal and external, professionally, honestly, and respectfully
Accepts ownership and accountability of position responsibilities and strives to deliver results for customers that establish high standards, credibility, and quality performance
Ensures excellent customer service experience with strong interpersonal skills, empathy and patience
Demonstrates sufficient composure to remain respectful and diffuse angry, stressed, or frustrated customers
Ability to make creative leaps in reasoning when the application of logic fails to produce a satisfactory resolution
Accepts ownership and accountability of position responsibilities and strives to deliver results for customers that establish high standards, credibility, and quality performance
Other miscellaneous duties as assigned by management
Knowledge/Skills/Abilities:
Excellent written and verbal English
Excellent telephone, verbal and written business communication skills
Conflict resolution and problem-solving skills required
Ability to mentor and assist other support agents.
Ability to think logically, creatively and with a high level of critical thinking.
Models positive behaviors and displays high integrity
Required Qualifications:
Full stack web developer with extensive experience with cPanel and Github integration
DevOps experience setting up CI/CD on cPanel using Github actions
Modern web languages including React and/or Vue and/or Svelte
NodeJS and PHP
Fluent use of VSCode
Two-year technical school or equivalent experience
Ideal applications include
Any Nomadix, Aruba Networks, Cisco, Ruckus Networks experience
Experience creating Chrome Extensions (manifest 3)
Note:
Due to a potentially high number of applicants, it might not be possible to respond to each applicant individually. Once this job is no longer visible, it has been filled.
SKILL REQUIREMENT
Onlinejobs.ph
You must sign in to apply for this position.