About the Role
We’re looking for an engineer with a “find a way or make a way” mindset who loves solving puzzles and making software just work. As a T2 Support Engineer, you’ll be the critical bridge between Customer Happiness and Product Engineering—triaging, debugging, and resolving technical issues that keep our customers running.
This isn’t a ticket factory. You’ll roll up your sleeves in both code and data, tracking down elusive bugs, applying fixes, and working alongside developers to improve our systems. Our customers depend on us 24/7, and your mission is to keep them moving forward with confidence.
We’re a fully remote team, so strong communication and a bias toward over-communicating are essential. You’ll need at least 6 hours of overlap with US Central Time during business hours to collaborate effectively in this role.
Tech Stack
Backend: ASP.NET, .NET Core, Node.js
Frontend: AngularJS, React
Databases: SQL Server, GraphQL, Postgres (secondary)
Cloud & DevOps: Google Cloud (GKE), Azure, BitBucket
Collaboration & Project Management: Kanban boards, Slack, standups
Key Responsibilities
Diagnose & Resolve
Troubleshoot customer-reported issues across legacy and next gen platforms.
Apply code or data fixes where appropriate to restore functionality quickly.
Provide engineers with rich, actionable context when escalation is needed.
Customer Advocacy
Be the voice of the customer inside engineering—ensuring issues are prioritized and understood.
Communicate clearly with Customer Support and Development teams to keep everyone aligned.
Reliability & Scalability
Help maintain a highly available platform used 24/7 by hundreds of businesses.
Monitor, debug, and pitch in on paying down tech debt to keep things stable and future-ready.
Remote Team Collaboration
Show up in daily standups, ad hoc video calls, and Slack with proactive communication.
Embrace overcommunication—never leave teammates guessing.
Qualifications
Experience
3+ years in software engineering or support engineering.
Familiarity with ES6/NodeJS & ReactJS, ASP.NET, .NET Core.
Experience with SQL and GraphQL queries.
Technical Skills
Confident debugging across backend and frontend systems.
Comfortable in cloud environments (Google Cloud, Azure, or similar).
Bonus points for prior customer-facing engineering work.
Mindset & Soft Skills
Exceptional English and Communication skills: You speak very good english both verbally and written.
Customer Obsessed: You care deeply about getting customers back on track quickly.
Extreme Ownership: You take responsibility from triage to resolution—no loose ends.
Stay Curious, Stay Scrappy: You ask questions, dig deep, and aren’t afraid to get creative.
Challenge Respectfully: You bring your perspective and invite others’ to find the best solution.
Additional Requirements
Ability to pass a background check; appropriate work authorization.
Ability to work at least 6 hours overlapping with US Central Time.
What We Offer
Competitive Compensation: Based on your skills and experience.
Professional Growth: Exposure to modern and legacy stacks, third-party integrations, and customer-facing engineering.
Remote-First Culture: Flexibility, autonomy, and a healthy work-life balance.
Impact & Ownership: In a small, fast-moving team, your work directly shapes customer outcomes.
Culture that Clicks: We value curiosity, accountability, respectful debate, and yes—geeking out over problems until they’re solved.
MiNDS
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