Kendrick Recruitment is now seeking a General Manager for a luxury Lodge based in the heart of the Okavango, Botswana. We are looking for someone with a pure passion for hospitality and exceeding guests expectations and leaving them with fantastic memories and experiences. The ideal person requires a vast amount of experience in running a 5 star property in a remote area independently, with a good general understanding of lodge operations, finance, and staff management. The individual should be passionate about hospitality, and have a keen interest in sustainability, conservation and community development.
Responsibilities:
Overall Day to Day Management of the Lodge and Back of House
Daily meeting with Assistant Lodge Manager and Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting etc.
Create strategy for guest delight, staff welfare, health and safety and training. Ensure plan is implemented and managed throughout the year
Relationship building – with – staff, guests, governmental departments, the community, the industry (agents and other lodges),
Business efficiencies – cost control, local produce, quality of product
HR structure – maintaining and enhancing – understanding and adherence
Product development on guest experience – lodge, food, game experience, all guest touch points
Regular assessment of the functionality, efficiency and strength of all operational equipment, vehicles, generators and buildings
Financial Management – Providing an oversight role of the lodge finance.
Forecasting – Budget forecasting and ensuring the finance aspect of the lodge keep up with the ever changing business environment
Training Development – Providing the needed to the team to ensure they are up to speed with the desired service standards
New concepts and Creative Ideas – Keep abreast with the latest trends of service delivery
Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate, right number and quality of employees
Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback
Communicate regularly with other managers, with the regional manager, the director and other designated contacts within the organization
Requirements:
Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience
Aware, evolved, energetic, compassionate, respectable, good communication and a strong leader
Lateral thinking ability
Must be able to cope under pressure to meet guests needs
Good interpersonal skills and communication with staff and guests
Attention to detail
Diligence and self-motivation to meet deadlines
Knowledge and experience in business, supervision, and management
Better than average written and spoken communication skills
Outstanding interpersonal relationship building and employee coaching and development skills
Management experience in a team-oriented workplace preferred
Demonstrated ability to lead and develop a department and lodge staff members
Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices
Demonstrated ability to serve as a knowledgeable resource to the organization’s management team that provides leadership and direction
A minimum of three years of responsible leadership experiences in management or supervisory positions
Personal Traits:
An outgoing, warm, friendly personality
Confident and comfortable around affluent people
Well presented, Honest, Diligent and self-motivator
High energy levels
Good interpersonal skills
Passionate about guest delight
Attention to detail
This is a permanent live-in position, based at the lodge. Package will include a competitive salary, accommodation, meals, uniform and additional company benefits. To apply please send your CV through today… Good Luck!
Job ID
353497
Job Title
General Manager – Luxury Lodge – Okavango
Employer Type
–
Job Type
–
FT/PT
–
Province
–
Town/City
Botswana
Salary Type
Monthly
Salary
Market Related
Start Date
ASAP
Hoteljobs
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