Centralized and Standardized Native Customer Support Services Worldwide Sole provider of all Major Languages and Dialects in the World International Marketplace of Premium Contact Center Projects for Remote Talents. Dear Visitor, welcome to our page! TalentWorldGroup is a Revolutionary Multilingual Cloud Contact Center and the International Marketplace of Premium Customer Support Projects for Remote Talents. TWG is on the mission to reinvent professional Home-Based Working, build the Workplace of the Future, and make Outsourcing Uniquely Simple and Flexible for our Clients like never before. We disrupt the Contact Center industry and aim to become the New Global Standard for International Customer Service Outsourcing and Remote Working worldwide. We understand Cultural Diversity and as a sole provider support All Major Languages and Dialects in the World. Our Core Values based Legendary Customer Service and Revolutionary Operations Model are developed around our Clients’ real needs in the digital age, enabling them to focus on their Global Business Development and take Any Language Support for granted with Consistent Quality Delivery and Target Reporting Worldwide. TWG is a people’s company and we put people first. Our Unique Corporate Culture and Employee Experience Journey allow us to attract and retain the Best International Talents and Deliver on Premium Quality in any parts of the World. In the Age of Technology, our World is becoming Smaller and Connected thought Widely Available High Performing Computing Devices and Telecom Networks. Professional Home-Based Working is no longer the Question of the Technical Ability, however the Corporate Culture, Engagement and Communication. For more Information, Please visit our Unique Website or Contact us with Confidence, Let’s Do Something Amazing together!
The Role
Customer Service Specialist German Speaker (Remote)
Application Deadline: 4 July 2025
Training Start Date: 7 July 2025
About TalentWorldGroup
At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long-term opportunities for professionals who are passionate about service and innovation.
Position Overview
We are looking for experienced, technically proficient, and organized professionals to join our remote call center operations. Native-level German and fluent English are required.
This role supports a high-quality, home-based project in the online travel industry, delivering first-level customer service via inbound and outbound channels. The position involves multitasking, including managing several simultaneous cases and phone calls, with a focus on handling modifications, cancellations, deposit claims, and escalating complaints.
Key Responsibilities
Handle inbound and outbound customer service calls and case management
Serve as the first point of contact for homeowners using a booking platform
Provide timely, high-quality assistance to customers, especially during escalations
Log, classify, and follow up on all customer interactions
Maintain accurate records of call history and resolutions
Analyze call data and share customer feedback
Stay up to date with process and platform changes
Collaborate with internal and external teams through clear, documented communication
Ideal Profile
Requirements
Native-level German and fluent English
Proven customer service experience
Ability to multitask between live calls and case handling
Solid computer literacy and experience working online
Experience handling both inbound and outbound interactions
Clear, empathetic, and professional communication under pressure
Nice to Have
Experience with Zendesk or similar ticketing platforms
Familiarity with Slack or online team collaboration tools
Background in the online travel industry
Technical support background (electronics, machinery, or industrial sectors)
Proficiency in Salesforce and standard office tools
Technical Requirements
Internet: Stable wired broadband connection
Hardware:
Processor: Minimum 1.8GHz (64-bit preferred)
RAM: 8GB+
Storage: Minimum 10GB free
Screen: 1920×1080 resolution preferred
Wired USB headset
Operating System:
Windows 11 or later
macOS 13 or later
Work Schedule (CET Time Zone)
Monday to Friday: 9:00 AM 6:00 PM
Shifts are either 9am-1pm or 2pm-6pm
Two days off per week
What We Offer
100% Remote Work
Flexible, project-based assignments
Long-term collaboration opportunities
Career development and learning paths
Gamification program (performance-based bonuses and paid holiday hours)
Freelance cooperation agreement
Join Us
If you are customer-focused, tech-savvy, and thrive in a fast-paced, remote environment, wed love to hear from you. Apply by 4 of July 2025 to be considered for our next training group starting on 7 of July 2025.
What’s on Offer?
Opportunity within a company with a solid track record of performance
A role that offers a breadth of learning opportunities
Fantastic work culture
TalentWorldGroup
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