Job Description:
Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes đź’›
What you will do:
Respond and resolve customer inquiries and issues via email, phone, or chat in a timely and professional manner
Build positive and long-lasting relationships with customers
Communicate and collaborate with external stakeholders such as hotels, booking platforms, and service partners
Meet team KPIs
Always be up-to-date with cutting-edge technology
Securely work with customers’ sensitive information
Apply the latest and greatest customer happiness practices
What you need to succeed in this role:
Fluent German and English skills (C1 for both spoken and written)
Minimum of 1 year in customer support is a must-have
Analytical and research skills
Demonstrated ability to understand and empathize with customers’ needs and concerns.
Positive, responsible and proactive attitude
Comfortable working in a fast-paced, ever-changing environment
Strong ability to quickly learn and work with multiple software tools and platforms
Proven capability to handle a high volume of customer inquiries and multitask without sacrificing quality
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Will be a great plus:
Experience with CRM systems
Experience in the tourism industry
Benefits and Perks:
Flexible schedule
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website:
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
SupportYourApp
You must sign in to apply for this position.