Customer Success / Vilnius / Hybrid Remote
We are looking
for a Head of Customer Support to manage and guide teams of customer success professionals. The ideal candidate will have strong leadership skills, a solid understanding of customer needs, and the ability to guide the team towards achieving both individual and company goals. If you’re ready to lead multiple teams and make a real impact, we’d love to hear from you!
Get ready to
Oversee all aspects of the customer service experience within the dedicated Unit to troubleshoot processes and procedures and make improvements to customer service quality
Evaluate current customer service processes by monitoring and analyzing results
Implement effective processes for CS team leads
Recruit, train, and coach Unit members as required
Provide strategic direction, planning, and execution to meet/exceed productivity, efficiency, customer satisfaction, and brand representation goals
Participate in educational opportunities to boost your skills and work knowledge
Report to upper management on department milestones and progress on a regular basis
Hold regular meetings with department staff to discuss expectations and hear team concerns
Be able to adapt, succeed, and manage change in a dynamic environment
We expect you to
Have excellent English language skills
Be customer focused in everything you do
Oversee day-to-day Customer Service Unit operations
Have proven experience as a CS manager, team lead, or similar roles
Have experience in managing teams, setting goals and priorities, and aligning initiatives across the business unit
Be a leader with both creative and analytical capabilities
Be focused on employee experience and team welfare
Salary
Gross salary range is 4000 – 5000 EUR/month.
Location
Vilnius, Lithuania: 4 days onsite, 1 flexible day remote.
Kilo Health
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