Head of Field Service Bangladesh

About the Role
Location
Bangladesh
Dhaka
Dhaka
Remote vs. Office
Hybrid (Remote/Office)
Company
Siemens Energy Bangladesh Ltd.
Organization
Gas Services
Business Unit
Service Asia Pacific
Full / Part time
Full-time
Experience Level
Mid-level Professional
A Snapshot of Your Day
In your role as Head of Field Service Bangladesh you will be part of a strong regional Field Operations team in Asia-Pacific. You will lead and work with a team of Field Service Managers and a dedicated team of 12 Field Engineers in Bangladesh responsible for the provision of services to our GT, ST and Generator fleet and our Oil & Gas assets. Your focus will be on day-to-day operational topics supporting project implementation, resourcing, planning of outages, tools and devices required for our activities as well as on strategical development of the Field Service Organization in Bangladesh and the collaboration and integration into the global network. Keeping sight of the relevant goal’s and reporting activities for your area of responsibility and driving the relevant activities to maintain and improve performance of your team, process improvements and the integration of IT-platforms into daily work in FS are key aspects of your daily activities. HSE and Quality Management, people management and excellent collaboration with your local partners in Project Management, HR, Supply Chain Management, and others are key to a successful journey.
Aside from your usual daily activities, you may be involved in development activities and projects to improve working conditions, efficiency, or other aspects of our global organization. You will be working closely with multiple partners within and outside of the Region Asia-Pacific to drive such improvement initiatives and represent your country or the region Asia-Pacific as requested by regional management.
How You’ll Make an Impact

Leading the Field Service Organization of Bangladesh in-line with local and regional market and collaborator requirements including:

strategic resource planning,

team and capability development,

operational and administrative resource and performance management,

detailed, focused, and balanced people management,

utilization management,

team motivation and communication,

absence co-ordination,

co-ordination of trainings and certification with and in PCC’s and OJT

Support outage planning and execution of service activities in Bangladesh in a role of Technical Planning Engineer and provide on-site support to outage teams as required.

Maintain close alignment and collaboration with regional Resource Management, delegations & admin, and Outage Planning team in the AP Field Service Hubs to jointly achieve country and regional targets agreed with Field Service regional management.

Co-ordinate, actively drive and maintain full integration of FS Bangladesh into relevant Siemens Energy Field Service Global and regional standards and communication, IT landscape, tools, systems, and processes.

Establish and maintain relevant processual standards, documentation, and validated practices in FS Bangladesh in accordance with SE and SE AP guidelines and standards.

Proactive balancing of FS utilization requirements, team member fatigue management, project target and customer satisfaction.

Co-ordinate, maintain, control, and develop certification and training to relevant industrial, local, regional, and international standards (internal SE Field Service, standard and specific HSE, Quality, Specialist Trainings) including maintenance of relevant data bases and communication with relevant collaborators.

Pro-actively support Sales, Project Management and other relevant collaborators with Field Service related information, and technical or other relevant guidance driving business development, revenue growth and customer satisfaction in Malaysia and affiliated countries served by Field Service Malaysia.

Active cost center management, planning & forecasting, asset management and CAPEX planning for the Field Service Bangladesh relevant assets, tools incl. strategic and operational planning and development, forecasting, reporting and alignment with collaborators.

Represent FS Bangladesh and act as open, communicative, and clear face-to-the-customer for FS Bangladesh towards internal and external customers and collaborators.

Cultivate and actively drive continuous improvement in Field Service with appropriate programs and actions, motivational and control measures funneling ingenuity and experience of the FS team into tangible process, EHS and other improvements and report in PUMA web or other relevant reporting.

Develop a positive HSE and Quality culture incl. but not limited to FS HSE engagements, open discussions and pro-active problem solving and reporting.

Drive organizational development of Field Service Bangladesh to become the “best place to work” based on people motivation, trust, empowerment, feedback culture and team spirit.

What You Bring

Demonstrated ability and shown successful track record in one or several of the following fields in the Energy Sector: Sales, Project Management, Field Service, Technical Support, Factory Operations. Hands-on Field Service experience in the role of an on-site FSR is beneficial.

Higher education (Bachelor/ Master or equivalent education in Mechanical, Electrical or Process Engineering) is an additional benefit.

Strong communications skills and pro-active aim to clarity and collaboration with external and internal collaborators. Existing networks with the relevant partner organizations (Field Service in SE, Sales, Project Management, Engineering, Factories & Operations in SE) will be a benefit.

Profound understanding of project and organizations goal and relevant implementation and improvement strategies driving positive impact of Field Service Operations to project success.

Strong analytical and problem-solving competence with focus on balanced, pragmatic solutions based on profound technical knowledge, excellent people leadership skills, an affinity to technology and innovation and the willingness to fast-track and challenge the Status Quo if required.

High level of intrinsic motivation, resilience, and personal engagement to achieve general, organizational and project specific targets.

Profound understanding of different contractual constellations and local laws and their successful transformation into service execution based on project and organizations goal

Consistent record of pro-actively adopting, building, and handling excellent long-term customer and subcontractor relationships.

Pro-active approach, up-to-date know-how, consistent record on successful implementation of HSE and Quality in service.

Teammate with the ability to work, communicate effectively, visible, and respectful (fluent English written and oral) and solve problems in a sophisticated environment, collaborating with international and culturally complementary teams.

About the Team

Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.
Our distributed team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Siemens Energy