Pistachio Solutions (Pty) Ltd
Job Description A talented and dynamic candidate is sought by our client in the Telecommunications sector to join their Help Desk Support team. This individual will report to the NOC Manager and will be the first point of contact, providing remote technical assistance across all branches, monitoring alarms ,creating tickets and scheduling according to priority . Responsibilities & Competencies
Perform remote troubleshooting through diagnostic techniques and pertinent
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events, problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements in procedures
Email configuration and troubleshooting.
Improve system performance by identifying problems and recommending changes where need be.
Kerio/Firewall configuration and assistance.
Domain registration, renewal & transfer, or delete
Qualifications
Diploma/Degree in Information Technology or related
At least 1 year experience as an IT technician, Helpdesk/IT Call centre or related
A strong working knowledge of computer system software
Good Problem Solving and team working skills
Excellent communication and interpersonal skills
An openness to learning new technologies
Industry
Telecommunications
Computer Networking
Information Technology & Services
Employment Details
Contract – 24 months
Closing Date: 5th January 2024
How To Apply https://www.careers-page.com/pistachio-solutions-2/job/L9585554
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