Cross Border Talents
A project related to global leader in the sportswear industry is seeking a dynamic and customer-oriented individual to join their team as a Customer Service Representative. In this role, you will be responsible for providing top-notch service to their Polish and English-speaking customers through voice, chat, and email channels. You will handle customer inquiries, resolve issues, and ensure a seamless and positive experience with the brand.
Working Hours: Monday to Saturday, 10:00 am 7:00 pm
Start date: Feb 24, 2025
Working Model:
Hybrid: Office presence required on Tuesday, Wednesday, and Thursday.
Work from Home: Available for fully remote work with a higher salary
Key Responsibilities:
Respond to customer inquiries via phone, chat, and email in both Polish and English.
Provide accurate information about products, services, and policies.
Resolve customer issues promptly and effectively, ensuring a high level of customer satisfaction.
Document and track customer interactions, following up as necessary.
Collaborate with team members and other departments to resolve complex customer issues.
Maintain a strong knowledge of the company’s products, promotions, and campaigns.
Qualifications:
Language Proficiency: Fluent in Polish and English (B2 level or higher in both languages).
Customer Service Experience: Previous experience in customer service or a related field is preferred.
Communication Skills: Excellent verbal and written communication skills.
Problem-Solving Skills
Tech-Savvy: Comfortable using various communication platforms and software.
Adaptability: Ability to work both independently and as part of a team in a hybrid or remote environment.
In possession of a EU member state passport or Residence Permit for Bulgaria
Note: only local candidates will be considered: those who already reside in Bulgaria as thee is no relocation assistance provided.
Competitive salary of BGN 3400-3500 (gross) per month
Permanent contract
Opportunity to work with a leading global brand.
Dynamic and inclusive work environment.
Comprehensive training and development programs.
Monthly transportation/internet allowance of 50 BGN net
Additional payment for night hours (if applicable)
500 BGN bonus for life events (marriage, birth/adoption, or university graduation)
Comprehensive medical plan (health and dental care)
Life insurance
Multisport Card (co-financed by the employer)
Discounts on various goods and services
Cross Border Talents
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