We are looking for a Implementation Coordinator who will support our consultants as they guide and assist clients with the planning, design, build, training & implementation of CEWDe software. The successful candidate is an energetic, empathetic, and thoughtful professional who gets things done.
We work with leading colleges and universities across North America and use top-notch content as a means of connecting with the community and providing knowledge to help propel the industry forward. The candidate we are looking for shares our passion for innovative, efficient business solutions as well as our passion for the higher education industry. Come join us at Modern Campus, where your opinion matters, your experience is valued, and interesting work is part of the job!
The Professional Services Office is a team of dedicated professionals providing higher education consulting, project management, and training services for Modern Campus clients using our Student Lifecycle Management platform for non-degree solutions, Destiny One.
How you’ll make an impact:
Provide support to consultants across a portfolio of projects during all phases of our client implementations of the Destiny One software including project initiation, implementation, training, user acceptance testing and go live planning.
Independently lead low complexity, rapid implementation projects once sufficient product and implementation process knowledge has been acquired.
Provide project support to the consultant team across a portfolio of projects.
Support the set-up and initiation of new client projects.
Be responsible for maintaining an in-depth understanding of Destiny One features, functionality and implementation processes.
Prepare and deliver customized product training to customer stakeholders, executing and leading train-the-trainer sessions.
Triaging issues and provide first level customer support, identifying use cases or change requests where a consultant is required.
Coordinate activities and work with cross-functional teams such as development, dev-ops, and sales.
Own the creation of weekly client project status reports and monthly steering committee meetings, providing support on the respective calls.
Your project management tasks will include providing (or supporting the creation of) status reports (both internal and client facing), updating the project plan, and timely reporting on key project metrics.
Play a role in reviewing, updating and improving our internal documentation, client-facing materials and project delivery methods.
Provide hands-on support for project onboarding tasks including data entry (including data migration activities) where required.
Provide support to VP & Director for monthly and quarterly metrics/KPIs reporting, billing process.
What you need to succeed:
1-3 years’ experience of working as a Business Analyst or Project Coordinator, ideally on software implementation projects for a B2B environment.
Ability to effectively multi-task, prioritize, reprioritize and think quickly on their feet
Experience developing and maintaining strong client and stakeholder relationships
Must be an independent, self-motivated, and high energy individual who will take charge and exercise their problem-solving skills
Customer Obsession: Strong desire and passion for proactively delivering world class solutions for client
“Roll up the sleeves” mentality – proactively identifying areas of need for customers and filling those gaps to ensure project success.
Excellent communication skills, both verbal & written
Attention to details and deadlines; ability to manage multiple priorities
Collaboration and Teamwork skills: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
University or College Degree (Computer Science or Project Management preferred but not critical)
Good knowledge of Microsoft Office
Demonstrated an aptitude for project management.
Preferred locations (remote candidates welcome):
Toronto (Open to Remote)
Desired, but not required:
Experience working with external clients
Knowledge of CSS, HTML, JSP
Knowledge of Trello, Visio, Jira, Confluence, MS Project
Knowledge or exposure to Agile (Scrum)
Education industry application experience
ERP application experience PMP or similar certification an asset
What you’ll gain:
Competitive compensation and benefits
Rewards and recognition programs
Learning and development opportunities
Convenient office location
Flexible Vacation Policy
You will make a difference everyday for universities trying to grow and students trying to learn.
Only qualified candidates selected for an interview will be contacted.
is obsessed with empowering its 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity.
The powers solutions for non-traditional student management, web content management, catalog and curriculum management, student engagement and development, conversational text messaging, career pathways, and campus maps and virtual tours. The result: innovative institutions can create a learner-to-earner lifecycle that engages modern learners for life, while providing modern administrators with the tools needed to streamline workflows and drive high efficiency.
Learn how Modern Campus is leading the modern learner engagement movement at and follow us on .
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