Implementation Manager N (100% Remote)

Implementation Manager N (100% Remote)
Location : Nashua, New Hampshire
Job Type : Permanent
Reference Code : New Hampshire
Hours : Full Time
Required Years of Experience : 3 – 5 Year
Required Education : Bachelor’s degree or equivalent.
Travel : No
Relocation : No
Job Description :
A critical member of the Customer Success team, reporting to the Vice President of Customer Success, the Implementation Manager is the key stakeholder responsible for navigating our clients through a successful implementation of AkkenCloud. The Implementation Manager is responsible for managing, tracking, and supporting a variety of clients and projects simultaneously throughout all project phases of implementation.
Responsibilities include:

Serve as the primary client contact and manage all aspects of the AkkenCloud onboarding, implementation of modules and delivery of services.

Serve as an expert in all aspects of the AkkenCloud product providing clients with guidance throughout the implementation.

Create and maintain project plans and other documentation to assist clients with onboarding AkkenCloud. SmartSheet experience a plus.

Assist clients in integrating AkkenCloud with other applications.

Work closely with Customer Success Managers during onboarding and culminating in a successful handoff when the implementation has been completed.

Manage client expectations by building relationships, communicating project status, preparing reports, and facilitating regular meetings.

Work closely with Customer Support Engineers daily to deliver services that meet or exceed our clients’ expectations.

Identify areas of improvement within the product and communicate them to the product development team.

Required Qualifications :

3-5 years implementation or services delivery experience in B2B SaaS.

Tech savvy – must be able to learn our software and subsequently teach end-users of various technical experience levels.

Excellent interpersonal communication skills for client-facing needs, including being articulate and confident speaking to groups.

Experience with client support and/or technical account management.

Excellent organization and time management skills.

You are a creative problem solver that enjoys a good challenge.

Ability to multi-task and work in a fast-paced environment.

Staffing experience a plus.

AkkenCloud is a place where you will learn and grow. This is a rare opportunity to join and help define a team at a rapidly-growing software provider.
We offer a casual culture, stocked kitchen, nicely-equipped workout facility, happy hours, company socials and great benefits including medical, dental, vision, life, and short and long term disability insurance.
Be part of a fast-growing software company providing a great opportunity to advance your career.
AkkenCloud embraces diversity and equal opportunity. We are committed to establishing a team that represents a variety of backgrounds, perspectives and skills. The more versatile we are, the better our work will be.

Akken Cloud