Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500,` with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Indirect Order Management Specialist-Process Associate-English-Remote EMEA/EU
As an Indirect Order Management Specialist within the Genpact Commercial Sales Support team your main responsibility will be to handle commercial Parts Orders and act as a first point of contact for Channel Partners.
Responsibilities
The following sub-processes can fall into the scope of Indirect Order Management Specialist:
Order Placement for indirect channel partners as per the Standard Operating Procedures, ensuring data quality in the database.
Parts return follow up
Follow up with Channel partners on the FMI execution (IB validation, kit ordering, shipment) at the impacted end customer sites, update ERPs and reply on Channel Partner’s requests.
Warranty and contract coverage checking
Ensure the relevant ERPs used by the service teams are up-to-date and accurate, help solving discrepancies.
Follow the instructions of the business process leader and the front-line manager.
Complete ad-hoc requests assigned by the team leader
Build and maintain strong working relationship with the business partners, participate in weekly and ad-hoc client calls
Ensure that each request related to FMI execution is documented, compliant with established business controls and is processed in a timely manner.
Report and document all process related changes in the Standard Operating Procedures.
Meet expectation of Genpact Learn & Development requirements.
Ensure business continuity by delegating the tasks in case of absence
Minimum qualifications
B2-C1 level of English language
Good years of relevant experience in Commercial/Customer service, with customer focused mindset
Effective and professional verbal and written communication – both with internal and external customers
Solid critical thinking, effective problem-solving skill and accuracy
Ability to act as a gatekeeper and work with remote teams
Customer service attitude, logical thinking and analytical mindset
MS Office knowledge: Excel and Outlook
Preferred Qualifications
Proficient in PC skills
Work experience with an ERP system (Salesforce – advantage)
Strong written and verbal communications skills that can effectively communicate with a diverse workforce
What can we offer?
Stable job offers – employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact professional training and great career development opportunities
Free access to our award-winning learning platform
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on , Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
Genpact
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