IT Deskside Support Specialist (Remote – Canada)

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

We are currently seeking a (Remote from anywhere in Canada) IT Deskside Support Specialist – Hardware / Infrastructure specializing in Tier 2 client technical support to join our JLL Technologies Real Estate Management Systems team. Our team’s priorities are supporting multiple real estate environments, desktops, networks, phone systems, Microsoft 365 and various other property technologies and software.

This role is responsible for working directly with vendors, technicians, technical and non-technical staff, clients, and transition teams to install, maintain and network infrastructure to ensure the stable operation of the client’s IT assets. This includes providing overall service delivery for complex business needs including technical execution for JLL external and internal business clients to ensure alignment with overall business capability needs. All services to be delivered are designed to provide business capabilities in the most efficient and effective way while increasing business margin. You will be required to learn and understand processes across the property management business for different asset types e.g., office, multi-family, and retail as part of the post-transition/support needs.

What this job involves

As an IT Deskside Support Specialist – Hardware / Infrastructure at JLL Technologies, you will be directly responsible for:

Providing phone and remote technical assistance to property management end users

Troubleshoot various desktop, printing, network, firewall, phone, VOIP, OneDrive, shared drives, Wi-Fi / Internet, MS licensing, and local application issues

Provide desktop hardware and software problem identification and resolution for all PCs and other property equipment with minimal supervision

Install and configure PC software

Remotely troubleshoot and resolve problems on a wide variety of hardware

Coordinate and transition support to 3rd and 4th level support when required

Assist in creating user-facing Knowledge Articles that facilitate user self-help

Manage Incidents and Service Requests in multiple ticketing queues for multiple properties

Develop and maintain understanding of property hardware / infrastructure features and functionality

Coordinate onboarding and offboarding regarding IT needs

Work on special projects with responsibilities to troubleshoot issues, identify and deploy solutions as well as provide subsequent technical support

Work on fast moving transition projects that are unique in their needs

Provide on-call support as needed

Ability to work reliably and consistently from home – This is a virtual position

Core Skillsets

Independently motivated

Excellent attention to detail

Superior proactive customer service skills

Knowledge of real estate industry and real estate technology

Superior troubleshooting skills

Strong interpersonal skills with the ability to engage and communicate with our clients and diverse employees

Willingness and ability to learn new technologies

Works well with ambiguity and can adapt quickly to changing environments

Deep technical background in Windows Servers, Active Directory, Firewalls, Network Hardware including switches & routers, Phone Systems, Printers, Copiers and other network devices, physical security systems

Project management skills

Ability to work reliably and consistently from home – This is a virtual position

Sound like the job you’re looking for? Before you apply it’s also worth knowing what we’re looking for: Education and experience

(10+) years of work experience collaborating with teams in a matrix leadership environment (REQUIRED)

(10+) years of relevant/professional experience related (REQUIRED)

Experience in Real Estate industry experience (PREFERRED)

Bilingual in English and French is considered an asset

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Location:

–Calgary, AB, Edmonton, AB, Fredericton, NB, Halifax, NS, Ottawa, ON, Toronto, ON, Vancouver, BC, Winnipeg, MB

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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Jones Lang LaSalle