Morgan McKinley
Job Responsibilities:
Address and resolve incidents at the initial point of contact, escalating issues when necessary, and assist with the deployment and upgrading of IT services.
Communicate effectively with users, establishing a friendly and patient rapport both during phone interactions and in-person meetings.
Keep support tickets updated in line with established standards and processes, while working independently with minimal supervision.
Configure and troubleshoot laptops, desktop computers, and peripheral devices, while managing an inventory of IT assets.
Offer support for audio-visual and remote conferencing tools and assist with onboarding and offboarding processes for new employees and departures.
Identify and report operational risks, support other IT teams in testing new software and upgrades, and occasionally travel to regional offices for additional assistance.
About You:
Professional certifications and/or experience, such as MCDST and A+ Certification, are preferred.
3-5 years of experience in service desk or desktop support roles in professional services or large multinational companies is required.
A solid understanding of ITIL environments and processes is essential.
Proficient in Windows 10, with skills in troubleshooting OS-related issues and analyzing error logs.
Advanced knowledge of Microsoft Office 2016 and relevant legal applications, along with a good grasp of Active Directory, TCP/IP, DNS, DHCP, and VPN.
Strong expertise in supporting and maintaining desktop PCs, laptops, printers, and iPhones, coupled with excellent communication skills in English; knowledge of Cantonese or Mandarin is an advantage.
You must have the right to work in Hong Kong.
If you have any questions, feel free to reach out to Jamie – jbourk @ morganmckinley.com
Morgan McKinley
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