IT Helpdesk Engineer

Company Description
Job Description
We are currently looking for IT Helpdesk Engineer for our Qatar operations with the following terms & conditions.
Required education and prior experience:

Mandatory: B.Sc. in Computer Science, Information Technology or Similar field

Mandatory: 3+ years’ experience working with Microsoft Client and server platforms as a helpdesk technician.

Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop; Azure

Mandatory: 1-year experience in Azure, Microsoft 365 Suite support.

Mandatory: Knowledge of Basic Network support.

Optional: Knowledge of Helpdesk ticketing system.

Desirable: Network Certifications Network+/CCNA

Key responsibilities & competencies:

Serving as the first point of contact for customers seeking technical assistance over the phone or email.

Performing remote troubleshooting through diagnostic techniques and pertinent questions.

Performing on-site installations and support.

Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.)

Install and configure Windows and other desktop software.

Configure and manage connectivity and storage

Maintain Windows

Protect devices and data

Deploy Windows client

Manage identity and access by creating and maintaining AD users.

Manage compliance policies and configuration profiles

Manage, maintain, and protect devices

Manage apps

Rollout patches.

Assist in person or remotely in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction

Maintain printing systems and assist with network printer system maintenance

Maintain backup system and processes.

Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, open submitted tickets and callbacks in a timely manner, in accordance with current procedures

Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers

Maintains records of daily communication transactions, problems, remedial actions taken, and installation activities by creating and updating the required tickets.

Work effectively and professionally with other team members, learns from and shares knowledge with others.

Escalate irresolvable issues to Engineers; advanced support or vendor support.

Identify and resolve problems of basic scope using proper tools and techniques

Offers suggestions for process improvements in the helpdesk area.

Applies basic standards and procedures to accomplish tasks including learning how to use and apply applicable technologies.

Communicate in written and verbal form effectively

Some afterhours work may be required

Manage and Operate the ManageEngine Suite ServiceDesk Plus and Endpoint Central.

Automate/script PC support and rollout tasks.

Joining time frame: 2 weeks (maximum 1 month)
Additional Information
Terms and conditions:
Joining time frame: maximum 4 weeks

VAM Systems