What You’ll Be Doing
Join Team Wake! Wake County has an exciting opportunity for an IT Manager – Network and Telecommunications Services!
In this role you will act as technical and business lead for a team of Network Engineers and Telecommunications Specialists in network management, VoIP and Call Center administration. Manage vendors to ensure timely delivery of products and services. Oversees engineering projects, including integration, testing and maintenance of transmission paths. Supervises outside plant installations, such as transmission equipment and cable-laying. Maintains standards for inside plant installations and network/telco rooms; ensures quality service delivery; and assists the Deputy CIO with budgeting and cost management.
Essential Functions:
Directs and leads the activities of the IT Network and Telecommunications Teams, including the design, planning and implementation of network WAN, LAN and wireless infrastructure
Administers VoIP, Call Center and other telephony platforms, including any integrations to other systems
Creates and manages budgets for license and maintenance and Enterprise Infrastructure CIP 7-year roadmap
Oversees billing management and departmental chargebacks related to Network and Telecom services
Manages projects to successful completion by: adhering to County procurement standards and budget practices, providing technical oversight and input, overseeing deliverables, managing staff, communicating with peers and customers, limiting the impact of change and promoting the adoption of technology
Creates required change management and disaster recovery documentation and keeps project and application portfolios up to date
Builds and maintains excellent working relationships with IT peers, County staff and vendors and leverage collaborative work partnerships to understand business needs and identify best fit technology solutions and facilitate service delivery
Represents the Network and Telecom teams in meetings with IT peers and customers
Enhances personal proficiency and knowledge of systems and technology and stays current with IT industry trends and explore ways to effectively apply new technologies to the work of Wake County Government
About Our Team
Have you ever dreamed of becoming a cog in the dusty gears of a giant red-tape bureaucracy? If so, move along, this isn’t the ad you’re looking for. But, if you are serious about making life better for the million+ people who call Wake County home – read on. Wake County Information Technology has a culture of collaborative work teams, full of people who are not afraid to try new things. We offer diverse work opportunities, right in the heart of Raleigh’s booming downtown. Our team members are our most valuable asset and we treat them as such with competitive salaries, R&D opportunities, reimbursement for education, flexible work schedules and telecommuting options for most positions, etc. We believe that a realistic work/life balance makes for better decisions, great creativity and an environment that you are willing to show up for every day. If you think you have got the skills we need, come check us out. Learn how you can make a difference in your community as a member of the team!
The Basics (Required Education and Experience)
Bachelors degree in Computer Science, Information Systems, Computer Engineering or a related field
Three years of experience in administration of electronic infrastructures
Valid Driver’s License and “safe” driving record
Equivalent education and experience are accepted
Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience)
How Will We Know You’re ‘The One’?
Knowledge of software defined networking and network function virtualization
Critical thinking with effective troubleshooting and problem-solving skills, including the ability to reverse engineer configuration
Demonstrates knowledge of designing test strategies and test plans and accomplishing test execution, including user acceptance test-driven development, execution and test monitoring
Solid interpersonal, written and oral skills
Supervisory skills with the ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable and serve as a mentor
Ability to manage and lead special projects
About This Position
Location: WCOB Raleigh, NC 27602
Employment Type: Regular
Work Schedule: Mon – Fri 8:00am – 5:00pm
Hiring Range: 90,000 – 125,000
Market Range: 89,331.00 – 160,793.00
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 9/19/2025
What Makes Wake Great
Equal Opportunity Statement
Background Check Statement
Emergency Service Worker Statement
What Makes Wake Great
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Wake County Government
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