• Full Time
  • Remote


D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

Elimination and processing of faults in the industrial environment (1st/2nd level support)

Act as the main point of contact for employees who are experiencing computer issues

Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency

Evaluation, creation and development of solutions in the industrial sector

Elaboration and implementation of standards in the field of industry as well as participation in concepts for the industrial IT environment

Resolve software, hardware and device issues reported by the end users

Installation, configuration and ongoing usability of desktop hardware and software

Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts

Troubleshoot PC connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system

Remote access solution (VPN) implementation and support

Escalate service issues when required

Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages

Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required

Oversee the maintenance and tracking of assets

Advise and train staff on computer operations and software applications


Good understanding of Information Technology; trends, products and solutions

1+ years’ experience in a similar position supporting a variety of technologies and services

In depth knowledge of:

Windows OS (Windows 7 & 10)

Microsoft Office & Office 365 applications

PC\Laptop hardware

PC\Laptop peripherals, including printers

Mobile devices

Basic knowledge of

Active Directory


ITIL certification and familiarity with ticketing systems is an advantage

GMP/GxP knowledge is desired

Highly self-motivated and directed with a keen attention to detail

Customer focused with a passion and drive for customer satisfaction and delivering business values

A service-oriented mindset and always striving to deliver on tasks and projects

Ability to work independently as well as willing to follow directions and best practices

Great communication and interpersonal skills

Fluent Mandarin and English (written and spoken) communication skills

Friendly, supportive and flexible personality with quick learning ability

Good team player with planning and organizing skills & multi-task

Candidates have to declare Criminal record extract not older than 3 months


Broad range of activities, tasks, and projects

Flexible working conditions

Vouchers (B-day voucher, wedding, and new born surprise)

Fishing for Friends program – our referral program

Refreshments in the D-ploy office

Further development and professional advancement

Friendly and international working environment

Company-sponsored events

Competitive salary and various benefits

Is IT in your DNA?


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Recruitment Activities

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