D-ploy
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Tasks and Responsibilities
Elimination and processing of faults in the industrial environment (1st/2nd level support)
Act as the main point of contact for employees who are experiencing computer issues
Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency
Evaluation, creation and development of solutions in the industrial sector
Elaboration and implementation of standards in the field of industry as well as participation in concepts for the industrial IT environment
Resolve software, hardware and device issues reported by the end users
Installation, configuration and ongoing usability of desktop hardware and software
Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
Troubleshoot PC connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
Remote access solution (VPN) implementation and support
Escalate service issues when required
Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required
Oversee the maintenance and tracking of assets
Advise and train staff on computer operations and software applications
Requirements
Good understanding of Information Technology; trends, products and solutions
1+ years’ experience in a similar position supporting a variety of technologies and services
In depth knowledge of:
Windows OS (Windows 7 & 10)
Microsoft Office & Office 365 applications
PC\Laptop hardware
PC\Laptop peripherals, including printers
Mobile devices
Basic knowledge of
Active Directory
Exchange
ITIL certification and familiarity with ticketing systems is an advantage
GMP/GxP knowledge is desired
Highly self-motivated and directed with a keen attention to detail
Customer focused with a passion and drive for customer satisfaction and delivering business values
A service-oriented mindset and always striving to deliver on tasks and projects
Ability to work independently as well as willing to follow directions and best practices
Great communication and interpersonal skills
Fluent Mandarin and English (written and spoken) communication skills
Friendly, supportive and flexible personality with quick learning ability
Good team player with planning and organizing skills & multi-task
Candidates have to declare Criminal record extract not older than 3 months
Benefits
Broad range of activities, tasks, and projects
Flexible working conditions
Vouchers (B-day voucher, wedding, and new born surprise)
Fishing for Friends program – our referral program
Refreshments in the D-ploy office
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Competitive salary and various benefits
Is IT in your DNA?
D-ploy
You must sign in to apply for this position.
Recruitment Activities
The activities will help you to apply remote jobs high efficiency, do onlne remote job interview and discuss remote job informations