IT Professional

Resolution IT Full time Ref: 20241561 Opened: 23/08/2024 Closes: 23/09/2024
Due to our continued expansion, we are accepting applications from IT professionals who are interested in joining our Service Delivery team responsible for providing outsourced IT support. You will be responsible for resolving technically challenging tickets which have been escalated from our team of Technician’s who undertake level 1 support. The role is a combination of remote desktop support and regular onsite visits to undertake either scheduled or reactive work and you must therefore have your own form of transport.
In terms of your skillset, we are preferably looking for someone with experience using ticketing systems and experience in Office 365 administration, Azure administration, administering MFA and Windows Server administration i.e active directory, exchange server, SQL Server. You may also have firewall experience, preferably in Sonicwall and Ubiquity Dream Machine and experience providing general wi-fi support. Finally, you may also have experience in networking fundamentals.
Why Resolution IT?
Resolution IT is part of Zenzero, a leading specialist outsourced provider of innovative IT solutions, support and managed services targeted at mid-sized organisations. We have offices worldwide including Guernsey, Jersey, UK, Dubai, South Africa and Australia. Our team of highly qualified and experienced IT professionals support companies across a range of industries which include financial services, insurance, hospitality, aviation, real estate, recruitment, education, professional services, medical and public services.
Our team is central to our business, so it’s important to us that they feel supported, encouraged and heard. We offer a great learning and development program to promote continued growth and career progression along with competitive pay, a strong benefits package and flexible working whenever possible. We are always looking to improve and feedback and suggestions are encouraged to help us achieve the best working environment for our team.
What do we offer?
Aside from a competitive salary, this position is based in our Guernsey office where the following benefits apply:
Pension scheme
Medical scheme
Generous holiday entitlement
On-site company gym (Guernsey office)
Mileage allowances for business travel
Health and well-being activities and company socials
Professional development with support towards qualifications and training
As part of our recruitment process all job offers are contingent upon the successful completion of pre-employment assessments and a satisfactory police check. Convictions likely to be considered relevant to this post include crimes involving, but not limited to, theft, violence, dishonesty, fraud, vulnerable individuals and computer misuse.

Resolution IT