IT Support

Job Tittle: IT Support Help Desk
Job Purpose:
The IT Support will be responsible for providing remote support to our staff on various IT
related problems. The ideal candidate will have a strong background in supporting and troubleshooting computer hardware and software, excellent communication skills, and a customer-first approach to problem-solving.
Responsibilities:

Respond to user inquiries via phone, email and videoconference, providing technical support

and assistance for hardware, software, and network issues.

Install, configure, and maintain computer hardware and software.

Maintain accurate and up-to-date documentation of technical issues and solutions.

Manage software upgrades and updates and ensure compatibility with existing systems.

Train users on the use of hardware and software, and provide ongoing technical support as

needed.

Manage information flow by researching, recording, and analyzing data.

Additional duties and responsibilities:

The employee may be asked to perform other duties as required by business needs.

Requirements:

Bachelor’s degree in Information Technology, Computer Science, or a related field.

1+ years of experience in IT support, including experience with Windows and Mac operating

systems.

Strong knowledge of computer hardware, software, and networking concepts.

Excellent problem-solving, communication, and interpersonal skills.

Ability to work independently and as part of a team, and to manage multiple tasks and priorities.

Familiarity with remote support tools and techniques.

Ability to work well under pressure, in a fast-paced environment, and to provide exceptional

customer service.

Ability to speak, read, and write in fluent English.

Physical, mental, and environmental conditions of the job:
While performing the duties of this job, the employee will be required to move from place to place in the location frequently; sit; use a computer; talk and hear; read and write; concentrate, reason, and analyze; and perform calculations. A qualified individual with a disability who wishes to request a reasonable accommodation to perform his or her essential job functions should contact Human Resources.
Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.
No Third Party Agencies or Submissions Will Be Accepted.
Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP
Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.
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