Squires Resources
Here’s your chance to join a strong team of local and international expatriate staff blending the best of career and lifestyle in this sophisticated, offshore financial environment. When your workday is finished, take advantage of all that Grand Cayman has to offer including beautiful beaches, scuba diving, boating and much more!
We are seeking an experienced and highly mobile IT Professional who would be interested in relocating to join our client, a prominent MSP and provider of IT Solutions and Consultancy services based in the Cayman Islands.
Our client offers competitive compensation (with no tax deducted!), relocation cost assistance, health insurance and other benefits. They also support their staff in career development and offer continued investment in technical training and industry certifications.
Responsibilities to include:
Manage customer IT Service requests and provide on-going proactive and reactive support (both remote and on-site).
Act as a point of escalation for the Helpdesk.
Assist with client discovery visits, new client onboarding, project, and service implementations.
Maintain documentation and provide information, technical training, and/or knowledge transfer to both internal staff and customers.
Work with the sales team to provide sales opportunities from problem analysis and assist with sales where needed.
Ensure time is correctly managed and logged within the Service Desk for all activities.
Other engineering support as assigned.
We are looking for candidates with a minimum of 3 years of experience in one or more of the following:
Working in a Managed Services / Professional Services role, or equivalent.
Experience working in or with a Service or Helpdesk and knowledge of ticket handling, prioritization, categorizing and escalation of IT issues.
Experience of Deployment / Support scenarios around solutions and vendors such as Cloud (Microsoft), Servers/Storage, VMware, Backup/DR (Veeam), or Networking (Cisco/Aruba/Fortinet).
Relevant professional vendor certifications.
This is a full-time, employee based position in the Cayman Islands. Due to the relocation involved, candidates should be highly mobile/able to relocate easily, adaptable and have interest in making a long-term move to Grand Cayman.
Could this be for you?
The combination of Grand Cayman’s Caribbean climate, sophisticated business environment, high standard of living and TAX FREE status will make this an exciting prospect for the right person!
Last update: December 2, 2024
Squires Resources
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