Cross Border Talents
Join Us for a Strategic Partnership in Remote Cruise Line Customer Service!
Cross Border Talents is actively seeking a premier BPO partner to support our clients exceptional German-speaking customer service for a leading Cruise Line. As a potential partner, your team will play a crucial role in delivering a seamless and high-quality experience to valued cruise passengers worldwide.
Position Overview: German-Speaking Customer Service Agent
Start Dates: 18 Nov 2024 & 9 Dec 2024
Location: Remote work based out of Porto, Portugal
Work Schedule:
Rotative Shifts:
Monday to Friday: 08:00 – 18:00
Saturday & Sunday: 08:00 – 17:00
Occasional extended shifts until 19:00 may be required
Days Off: 2 days on a rotational basis each week
Compensation & Incentives
Base Salary: 1,100 EUR (paid across 14 months per year)
Sales Performance Bonus: Up to 120 EUR monthly for eligible agents
Work Arrangement: Fully Remote within Portugal
Required Documentation for Candidates
EU ID
Residence Card
Manifestação de Interesse
Visas (under consultation)
Candidate Profile: Key Qualifications
Experience:
Prior experience in Contact Centers or Customer Service settings is advantageous.
Additional experience in Sales, Tourism, or Travel services is preferred.
Core Skills:
Proficient in digital tools with a meticulous approach to task management.
Strong problem-solving capabilities with effective communication skills (both written and spoken).
Demonstrates high adaptability and multi-tasking abilities suited for fast-paced, customer-centric roles.
Why Partner with Cross Border Talents?
This strategic partnership is an opportunity to deliver industry-leading customer service that embodies professionalism, efficiency, and a commitment to excellence. Join us in elevating the standards of cruise line customer experience, bringing satisfaction to thousands of passengers worldwide.
To explore this partnership, reach out to Cross Border Talents. Together, we can achieve remarkable success and set a new benchmark in cruise line customer service!
Cross Border Talents
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