Company Overview:
Work Where it Matters
Cloud Lake Technology, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Cloud Lake, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, Cloud Lake provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, Cloud Lake delivers highly specialized, data-centric services and technology solutions that break down organizational boundaries and transform mission delivery.
As a Cloud Lake employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to career growth opportunities. Description:
Cloud Lake Technology is looking for a Systems Administrator II to support a Department of Homeland Security (DHS) prime contract that provides comprehensive support services for Customs and Border Protection (CBP) to include planning, building, testing, deployment, stabilization of workstation changes, software distribution, patch management, service management, and program and administrative management related tasks.
This is a remote opportunity! To join our team of outstanding professionals, apply today!
Responsibilities:
Will serve as the escalation POC for system admin related issues
Monitor server performance, ensuring systems are running efficiently.
Apply software updates, patches, and configuration changes to keep systems secure and operational.
Manage system backups and disaster recovery processes.
Supports the maintenance and updates of Microsoft Endpoint Configuration Manager (MECM) infrastructure
Assists with common and third-party applications like Adobe Creative Cloud, BeyondTrust and Microsoft 365
Implements and tests group policy changes
Qualifications:
Must be a U.S. citizen
Able to obtain and maintain a favorable CBP suitability determination
Bachelor’s degree in information systems (or related field) OR 2+ years of relevant IT experience
Experience providing operations and maintenance support of Microsoft Endpoint Configuration Manager (MECM) infrastructure, patching, imaging and updates to include troubleshooting issues when they arise (or similar product to MECM).
Experience resolving escalated issues from other teams.
Understanding of Windows 10 and 11 operating systems
Experience with MECM, Active Directory, and Microsoft Intune
Basic troubleshooting skills and customer support experience
Knowledge of scripting/programming languages (preferably DOS, VBScript, PowerShell, MS Graph API or SQL) to automate processes.
Strong communication skills and a customer-focused approach
Critical Thinking
Problem Solving
Communication
Cybersecurity Awareness
Adapts quickly to new technologies
Desired Qualifications:
Certifications in A+, Security+, Microsoft 365 Endpoint Administrator, or MECM related are a plus
Pay Range: $60,000 – $70,000 Benefits: Regular – The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees. Job ID: 2024-14191 Work Type: Remote
Akima
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