Genpact
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Junior Technical Remote Support Engineer – Senior Process Associate- German-Hybrid Bucharest
As part of our Technical Services Department, the Junior Technical Remote Support Engineer is in charge of:
Front and back-office support (Customer support, connection to the Level 2, support our external and internal partners)
Using technical knowledge and tools to provide the best support to our customers.
Implement & maintain the internally specified KPIs
Implement and participate in the promotion of continuous improvement initiatives
Responsibilities
Promoting customer satisfaction
Close cooperation with Level 2
Using predefined technical tools
Collaboration with all internal stakeholders such as quality, sales, etc.
Documenting and processing tickets in our CRM system
Compliance with internal KDGs and internal/external SLAs
Compliance with the specified processes and work instructions
Establish lean management thinking
Performance and processing of the given tasks
Improving knowledge in the individual products
Knowledge of all specified processes
Expand knowledge through continuous training to keep up to date on new changes or product launches
Take over special parts like Webshop, Knowledge center or customer portal
Recognize the priority of individual cases
Support quality through documentation and recording of cases
Qualifications we seek in you!
Minimum Qualifications
Technical training, comparable relevant qualification, or a very good technical understanding
Innovative open understanding of relevant topics
Interested in Lean and Agile
High understanding of our processes
Open understanding of the activity in the service desk
Understanding of the expectations of our external and internal partners
Very good teamwork and communication skills
Diverse attitude towards all employees and open communication culture
International networking with all service desk colleagues
Mastering and promoting company values
Languages
Fluent in English and German, both verbal and written
Travel requirements
Less than 10%
Shift Requirement
Regular business hours
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
Genpact
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