Remote
Remote opens the vast potential of the world for every person, business, and country, building a world where every person and business truly belongs. We empower companies of all sizes to pay and manage full-time and contract workers around the world. Remote makes it easy to manage international payroll, benefits, taxes, stock options, and compliance in 50…
Knowledge Management Senior Specialist
Key Responsibilities
Knowledge Ownership: Manage and maintain assigned knowledge domains, including product guides, process documentation, and compliance-focused content.
Content Creation & Maintenance: Create, revise, and optimise knowledge articles to ensure clarity, accuracy, and accessibility for global users.
SSoT Alignment: Ensure documentation is treated and maintained as a Single Source of Truth (SSoT), reducing reliance on tribal knowledge or outdated material.
Stakeholder Collaboration: Partner with Product, Legal, Ops, and Support teams to reflect feature changes, policy updates, and operational needs within the knowledge base.
Data-Informed Improvements: Use analytics to monitor article performance, identify gaps, and optimise for usability and deflection.
Content Processes: Help evolve templates, workflows, and SOPs to scale knowledge management practices across teams.
Knowledge Integrity: Proactively monitor legal and product change logs and contribute to update cycles that keep content current and compliant.
Project Contributions: Participate in mid-scale projects related to new product launches, regional expansions, or compliance updates.
Mentorship & Support: Provide guidance to junior team members and act as a connector between content creators and consumers across the organisation.
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