Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Large Volume Specialist is responsible for relationship-building, site-level relationship management, outreach and retrieval for high value, large volume provider groups in support of our clients’ medical records retrieval projects.
This individual will prioritize daily contact with high value provider offices for chart retrieval scheduling. This individual will develop a strategy for each large volume provider group to grow the relationship with the POC with the provider group, consolidate retrieval efforts across multiple retrieval projects at varying stages of the project life cycles, and resolve blockers and successful schedule chart submission with the assigned large volume providers. This individual will perform complex and confidential administrative related functions to ensure department operations flow smoothly.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Lead for the outreach division in ensuring successful progress is made in chart retrieval for top locations within projects
Establishes effective communication and reporting methods among global team members
Actively managing escalations and significant issues with internal stakeholders with high level solutions
Conduct outreach calls daily to high priority, high value provider offices to schedule for chart retrieval using various retrieval methods including mail, fax, electronic, and field
Create, manage, monitor, and track site strategy relationship-building and outreach plan tasks
Conduct site-level reporting as needed to support the site strategy and outreach plan
Conduct data review and analysis of provider group site-level details of chart requests to identify blockers to success and facilitate overcoming the blocker for successful chart retrieval
Requires an individual to maintain the ability to work in an environment with PHI / PII data
Point of contact for staff collaboration for each assigned provider group among outreach team
Maintain clear communication with all stakeholders
May be assigned other duties
Must maintain compliance with all company policies and procedures
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
2+ years of experience in Call Center environment, preferably in the healthcare or technology industry
Experience with building and managing relationships
Basic understanding of HIPAA and PHI
Demonstrated excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Demonstrated ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Proven ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Preferred Qualifications:
Experience in healthcare provider outreach and engagement
Experience with relationship management
Knowledge of Salesforce Application
Demonstrated excellent computer proficiency (MS Office – particularly Excel and Word, and G-Suite – Google Sheets, Docs)
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
The hourly range for this role is $23.70 to $46.35 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO
UnitedHealth Group
You must sign in to apply for this position.