Learning Support Officer – Gaborone

Job Ad & Profile Description
Position : Learning Support Officer – Gaborone
The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. It is an exciting and dynamic global organisation with staff located around the world. Our head office and campus are based in Perth, Australia and we have have additional campuses in Melbourne and Brisbane, Australia with offices in the UK, USA, and the largest international office, South Africa.
Due to our continued growth, we are looking for a team member to join us in Gaborone, Botswana. We are currently recruiting for a Learning Support Officer (LSO) to join our VET department in coordinating our online learning programs.
This position would suit a positive, motivated and enthusiastic person with a willingness to learn and work in a fast-paced environment. Previous experience in the Education Industry is not required. In fact, we encourage applications from experienced administrators from any industry, with great technical skills, who are efficient, multi-taskers.
The successful candidate will report to the South African office for day-to-day activities and to the College Manager in Perth for role-related functions.

Responsibilities:
The Learning Support Officer (“LSO”) is responsible for the coordination and administration of online VET training courses.
The LSO liaises daily with students, instructors, assessors, and staff. The role also includes duties such as the coordination of intakes of courses and other administrative tasks. You will need to be organised and proactive, and have a keen eye for detail and deadlines, as you will be coordinating multiple courses at once, whilst ensuring quality and compliance are maintained at all times.
In addition to the main functions of the LSO, this role entails administrative duties such as basic office admin, ordering stationary, assisting walk-in students with queries, coordinating workshops and presentations and supporting international staff who travel to Botswana.

Answering customer queries

Receiving registrations from students and registering them on the courses you are coordinating.

Coordinating courses (scheduling of webinars, liaising with lecturers, compiling course materials, creating, and sending certificates, maintaining accurate records for all of your courses and adhering to all compliance requirements).

Identifying and counselling underperforming students

Liaising with overseas offices regarding courses

Quality monitoring

Sending and collating feedback

Ensure that the courses you coordinate fully comply with all the Standards for Registered Training Organizations

Implementing company policies and procedures

Training lecturers and students on the use of Blackboard Collaborate

Assisting in the scheduling of courses (add to database/ website)

Working with an maintaining the Paradigm, Student Management platform

Working with and maintaining the Moodle, Learning Management site

Providing assistance to the College Manager and your colleagues

Assisting with EIT accounts

Implementing and complying with company copies and procedures.

Ad hoc tasks as required by the college manager.

Additional Admin duties:

Answering general phone calls

Day-to-day admin functions of a small office

Receiving walk-in enquiries

Assisting with planning and coordinating events

Coordinating travel for international staff

Ad hoc duties as and when required.

Required profile for job ad : Learning Support Officer – Gaborone

Minimum 3 years of Administration experience.

Ability to work under pressure and keep to deadlines.

Ability to juggle multiple tasks.

Exceptional customer service skills.

Why work for EIT?

High job security. EIT has continued to grow significantly over the last few years.

Friendly, supportive and innovative workplace culture.

Opportunity to make a significant difference in the lives of EIT students located in over 140 countries around the world.

It is important to note that this role is an office-based role with normal working hours between 08:00 and 16:30 Monday to Friday. Occasional travel may be required.
Job criteria for job ad : Learning Support Officer – Gaborone

Job category : Secretarial work, assistantship

Industries : Education, training

Employment type : Permanent contract

Region : Gaborone

City : Gaborone

Remote work : No

Experience level : 2 to 5 years – 5 to 10 years – More than 10 years

Educational level : High school – Technical school – College – HND – Bachelor – Master – Doctorate

Spoken language : english > good level

Number of Position(s) : 1

Salary expectations : BWP 11,000 – 14,000

Team management : No

Communication

Customer Service

multi-tasking

problem-solving

MICROSOFT

attention to detail

Support

Security

Assistantship

Training

Assistance

Monitoring

Administration

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