Job Description:
About the Role
We are seeking a Level 1 Support Engineer to join our growing remote IT helpdesk team. In this role, you will be the first point of contact for clients’ IT support needs, ensuring timely resolution of technical issues and excellent customer service. You will collaborate closely with Level 2 and Level 3 support teams to deliver seamless IT support across a range of systems and platforms.
Key Responsibilities
Act as the first line of support for all IT issues via phone, email, or ticketing system
Perform password resets and resolve account lockouts
Manage mailbox permissions, distribution groups, and email settings in Microsoft 365
Troubleshoot basic network issues (IP, DNS, DHCP, connectivity)
Handle onboarding and offboarding processes for new starters and leavers
Manage access requests for SharePoint, Office 365, and Google Workspace
Provide laptop/desktop support, including application installations and updates
Troubleshoot software performance issues and errors (including BSOD)
Assist with device builds and hardware setup
Support users with printer setup and connectivity
Provide VPN configuration and access support
Offer peripheral support for devices (keyboards, mice, docking stations, etc.)
Requirements:
Minimum 1 year of experience in a helpdesk or IT support role
Strong knowledge of Windows 10/11, Microsoft 365, and remote desktop tools
Familiarity with networking fundamentals (IP, DNS, DHCP)
Experience with ticketing systems such as Kaseya, Zendesk, or similar (preferred)
Strong communication and interpersonal skills
Customer-focused mindset with a proactive and problem-solving approach
Ability to work independently and within a remote team
Why Join Us
Work remotely with a supportive and collaborative team
Gain exposure to clients in global industries, including hospitality and IT
Be part of a people-first, service-driven organization
Access training and career growth opportunities across multiple technical domains
Benefits:
Salary Offered: A Competitive monthly salary of 4,500 AED.
Benefits: The chosen candidate will be entitled to an extensive benefits package, which encompasses a work visa, annual flight tickets, medical insurance, and additional benefits in accordance with our Internal Company Policy. This approach ensures that all employees receive comprehensive support, allowing them to concentrate on their professional duties with confidence.
The Greater Change
You must sign in to apply for this position.