Are you passionate about delivering exceptional service We are seeking a dynamic Luxury Lifestyle Manager to join the team! In this role, you will cater to high-profile members, ensuring their every need is met with professionalism and efficiency. Responsibilities include personalized itinerary planning, coordinating exclusive experiences, and providing top-tier support. If you have a knack for luxury service, excellent communication skills, and a commitment to excellence, apply now!! Key Responsibilities: Design requests by telephone and email in Mandarin, Cantonese and English mainly in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing for premium cardholders, considering all the needs of the customer To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings. Keep yourself up to date within all Lifestyle trends for the APAC market Requirements If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel – this could be an excellent career progression and an opportunity to work for a growing award-winning company. You MUST have excellent language skills in professional English and Mandarin, and/or Cantonese, in written and spoken (HSK K- advanced level, HSK 5 or 6). 2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time Strong administration skills and be able to prioritized workloads to meet strict deadlines Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
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