Logistics Officer (Remote)

Company Profile

Largest designer glasses e-commerce retailer worldwide (smartbuyglasses.com)

Multicultural team representing over 20 nationalities

Fast-growing, dynamic, and young company culture

SmartBuyGlasses Optical Group, operated under Motion Global Ltd., is the world’s leading designer eyewear e-retailer. With operations across Asia Pacific, Europe, and the Americas, SmartBuyGlasses has become the market leader in over 30 countries worldwide. With over 160 employees, we retail the world’s best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, and entrepreneurial culture that promotes fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of responsibility.

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The Position

We are seeking a Logistics Officer who can effectively communicate with various parties to resolve delivery issues while also preparing and submitting regular reports to their superiors. The ideal candidate must possess proficiency in Microsoft Office tools such as Excel, Outlook, and PowerPoint, with strong presentation skills and sensitivity to numbers. They must also be proficient in responding to and resolving customer support tickets in a timely manner. The role requires strong communication skills and the ability to work well within internal departments and external parties.

Tasks & Responsibilities

Communicate with different parties, such as couriers and other internal departments

Resolve the delivery issue

Do the regular report

Report to superior when aware of the issue departments

Qualifications

Fluent in English (verbal and written) communication skills

Minimum of 1 year relevant experience

Strong ethics and integrity

Excellent can-do attitude

Self-motivated

Has a strong work ethic and high energy

Skills & Requirements

Good presentation skills

Sensitive to number

Response time of Freshdesk ticket

First Contact Resolution of Freshdesk ticket

Proficient in Microsoft Office – Excel, Outlook, PowerPoint, etc.

Motion Global