Upwork
Company Description
One of Upwork’s largest clients, an American multinational technology company, is in search of a German &English” speaking M365 IT customer support agent- Grace period support with strong communication skills and basic knowledge on M365 technologies to work remotely between 1pm – 9pm UTC Monday-Friday.
Job Description
Responsibilities:
The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in “Grace” period, which includes any of the following: the existing payment method is expired, declined by the bank. The freelancer will support the customer by assisting them to re-add their payment.
Qualifications
Requirements:
Fluency in German &English
Superior communication skills including active listening
General knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.)
Experience with O365 web applications and feature sets
Excellent problem-solving skills
Strong interpersonal skills
Persuasion skills are a plus
A positive attitude and the ability to build relationships with clients
Ability to speak a second language may be advantageous
To be considered for this this project, candidates MUST have the following device requirements:
Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools. Preferred:
Dedicated laptop or PC for this project with no additional work or personal software installed
OR have a PC with DUAL boot, where in boot1 you can have personal and work partition and in boot2 you can have an environment dedicated to the project
OR have an additional USER profile dedicated only for this project, with no other software running
Windows 10 Pro (latest updates installed)
Minimum of 8 GB Ram (16 is recommended)
Core i3 processor (i5 is recommended)
Minimum of 256GB Hard disk (256 SSD is recommended)
Ethernet connection required
For security requirements, freelancers will not connect to the provided systems and tools using WiFi
A minimum of 25 Mbps download speed & 10 Mbps upload speed
No 3rd-party antivirus software installed
Media devices that are Teams compliant
Microphone/headset with background noise cancelling (not a phone headset)
Webcam, preferably compatible with Windows Hello Technology
Additional Information
Work with a fortune 500 company
Competitive pay based on number of tickets solved
Join a global community of IT specialists
Upwork
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