Company Description
Upwork, in collaboration with a leading American multinational technology company, is looking for French – speaking Microsoft 365 Technical Specialists. This unique opportunity allows you to be at the forefront of Microsoft’s New Product Playbook, a suite of revolutionary products set to launch. If you have technical expertise in M365 products and a passion for innovation, we encourage you to apply.
About Upwork:
Upwork is the world’s largest marketplace connecting businesses with independent talent across the globe. We are thrilled to support our client’s New Product Playbook line of business, a game-changing initiative that will define the future of technology.
About the Role:
We are seeking skilled and experienced French – speaking Microsoft 365 Technical Support Advisors – Engineers. You will be instrumental in gathering insights, detecting bugs, and shaping the readiness and guidelines for new products.
Availability:
40 hours per week (Monday-Friday) from 5pm – 1am UTC. Hourly payments. Someone who can commit weekdays and the other one can cover weekend coverage.
Job Description
Core Responsibilities:
Insight Gathering & Bug Detection by the customer Interaction: Review feedback and identify insights on new products through a team’s channel,.
Content Creation: Help in crafting readiness materials, wikis, Q&A, and guidelines for the New Product Playbook.
Technical Support & Advisory: Provide essential technical support and advice to French Speaking customers.
Providing Excellent White Gloves Support service: The premium level of communication skill and comforting tone to interact with customers.
Qualifications
Qualifications:
Technical Expertise: At least 2 years of experience (Recommended – 3 years) in Microsoft 365 administration, consultancy, deployment, migration, or technical support.
Specialization: Deep understanding in Microsoft Exchange Online, SharePoint Online, Teams, Office, OneDrive for Business, or Identity Management Solutions.
Language Skills: Ability to attend to customers in French and English.
Soft Skills: Outstanding customer service and active listening skills and high level of patience to serve premium customers.
Device Requirements (a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement):
Dedicated Laptop or PC: For this project, with no additional work or personal software installed. The machine must not be joined to another company’s domain or managed by any remote management.
OR
A laptop/PC with DUAL boot:
Boot 1: Personal and work partition.
Boot 2: Environment dedicated to the project.
Operating System: Windows 11 Pro compatible (latest updates installed and activated with a genuine product key).
Memory: Minimum of 16GB RAM
Processor: At least Intel 8th generation (Coffee Lake / Newer) or equivalent in AMD.
Module: Trusted Platform Module (TPM) 2.0 version is required.
Storage: Minimum of 160GB SSD with 64 GB free space for the partition.
Network: LAN (local access network) required. Freelancers will not connect to the provided systems and tools using WiFi.
Internet Speed: Minimum of 50 Mbps upload/download speed.
Antivirus: No 3rd-party antivirus software installed. Only Microsoft Defender is allowed with the latest update.
Webcam: Required and must be Microsoft Teams compatible with at least 720p resolution.
Microphone and Headset: Required and must be USB type 3.0, Microsoft Teams compliant, with background noise cancellation.
Monitor: Strongly suggest and prefer that freelancers use dual monitors. At least one monitor is required to have at least 1368×720 or higher resolution
Additional Information
Apply Now:
If you’re excited about the opportunity to be part of this groundbreaking initiative and have the necessary skills and experience, we invite you to apply. Please note a background check is required for this contract, as permitted under applicable law if you’re offered a contract.
Work with an Industry Leader: Collaborate with a multinational technology company at the cutting edge of innovation.
Join a Thriving Community: Become part of a community of passionate M365 professionals.
Opportunities for Growth: Gain exposure to Microsoft’s New Product Playbook, positioning yourself at the forefront of technology.
Competitive Compensation: Benefit from competitive hourly rates and timely payments through Upwork.
Support French Customers: Make a meaningful impact by supporting customers in your language community.
All your information will be kept confidential according to EEO guidelines.
Upwork
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