Marketplace Customer Service Representative (Remote)

Company Profile

SmartBuyGlasses Optical Group, operated under Motion Global Ltd., is the world’s leading designer eyewear e-retailer. SmartBuyGlasses has become the market leader in over 30 countries worldwide, with operations across Asia Pacific, Europe, and the Americas. With more than 160 workers, we retail the world’s best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, entrepreneurial culture promoting fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of responsibility.

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Largest designer glasses e-commerce retailer worldwide (smartbuyglasses.com)

A multicultural team representing over 20 nationalities

Fast-growing, dynamic, and young company culture

The Position

The Marketplace Trainee position offers an opportunity to manage multiple aspects of marketplace stores, from operational tasks to sales strategies. The role involves coordinating with various teams to ensure smooth day-to-day operations, managing inventory, executing marketing initiatives, and contributing to marketplace expansion discussions.

Qualifications include basic MS Excel skills, a desire for rapid career growth, fluency in English, and availability for flexible shifts. The ideal candidate should be communicative, collaborative, and eager to learn through active engagement and asking questions. Self-motivation and a positive attitude are crucial, as the role requires initiative-taking and effective teamwork within a low workload, interactive environment.

Tasks & Responsibilities

Manage multiple marketplace stores, from operations (shipping, orders, review, etc.) to sales (marketing, campaigns, ads, etc.).

Keeping strong and regular communication with the team leader about the daily operations and marketplace notifications.

Oversee day-to-day operations, coordinating internal communication between logistics, customer service, and supply chain teams, as well as external communication with partners and customers to solve any operational issues.

Manage inventory in own warehouse as well as in marketplaces warehouses e.g., FBA

Plan and execute marketing initiatives across different platforms and channels.

Participate in discussions about marketplace strategies, identifying opportunities to expand product offerings and reach a wider audience.

Keep up-to-date with changes in the e-commerce landscape, marketplace platform policies, and industry best practices.

Qualifications

Basic knowledge of MS Excel and Google Sheets

Channel Advisor is a plus

Strong desire to grow their career really fast

Fluency in verbal and written English

Customer service experience is preferred

Excellent time management and documentation skills

Availability for 30 – 40 hours a week with flexible shifts (weekends and/or evening)

Skills & Requirement

The candidate has to be communicative and collaborative

Someone who’s attentive to the messages and requests

Hungry to learn more and more by asking questions

Self-Motivation — This quality is essential, and takes initiative without constant supervision

Positive Attitude

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Motion Global