Progessive International

General: This role is an independent contractor role and the successful candidate will be required to work according to Global working hours depending on various Time zones
Qualification and requirements:

Diploma or equivalent is required; a degree or certification in healthcare administration or a related field is preferred.

CRM systems

Strong verbal and written communication skills in English; additional language skills are a plus.

Previous experience in a healthcare setting, such as a medical receptionist or assistant, is preferred.

Experience in customer service, demonstrating strong interpersonal skills.

Proven experience in scheduling appointments and managing calendars.

Attention to detail with excellent organizational skills.

Problem-solving abilities with strong critical thinking skills.

Empathy, patience, and the ability to interact compassionately with patients.

Adaptability to new technologies and changing processes.

Certification as a medical administrative assistant or in medical scheduling is advantageous.

Experience with insurance verification is preferred but not mandatory.

RESPONSIBILITIES

Call Handling

Data Entry

Insurance Verification

Appointment Management

Clinical Knowledge Application

Patient Information

Liaison

Electronic Records

Scheduling

Insurance Data Management

Medical Record Maintenance

Procedure Scheduling

Medical Clearance Confirmation

Pre-Procedure Calls

Follow-Up Scheduling

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