MM Nova Tech India Pvt. Ltd
We are looking for a motivated Client Support Coordinator to join our team. In this role, you will be responsible for onboarding users and agents, ensuring they have a seamless experience with our platform. You will act as a primary point of contact, helping clients navigate our services and addressing any queries they may have.Key Responsibilities :- Efficiently onboard new users and agents, guiding them through our processes.- Communicate clearly and effectively with agents from various countries.- Build strong relationships with clients, fostering a collaborative environment.- Address and resolve client queries promptly to ensure satisfaction.- Gather and report client feedback to enhance our services.- Provide basic technical assistance and troubleshoot issues related to our platform.- Stay updated on our products to deliver accurate information to clients.- Collaborate with team members to ensure cohesive support.Work Hours : 7 PM to 3 AM ISTQualifications :- Excellent communication skills in English (verbal and written).- Freshers are encouraged to apply; no prior experience is required.- Strong willingness to learn and adapt in a fast-paced environment.- Basic tech-savviness; familiarity with CRM tools is a plus.- Ability to engage effectively with clients from diverse backgrounds.- Strong organizational skills and attention to detail.What We Offer :- Permanent work-from-home position with a flexible setup.- Opportunities for professional growth and skill development.- A supportive team environment with exposure to an international client base. (ref:updazz.com)
updazz .com
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