GlobexPeople
The MSP IT System Support Engineer will be looked at as one of the Sr. technical members of the team and will be responsible for fielding complex high-level escalations and projects. Experience with at least 70% of the following technologies is required – Fortinet firewalls, strong Windows desktop experience, PowerShell scripting, O365 administration, Intune Configuration or Packaging. Windows Server administration including Active Directory, and Remote Desktop Services. Virtualization experience with one or more of Azure, AWS, Hyper-V. Experience implementing and troubleshooting Microsoft Office 365 and Azure. Advanced Backup solutions such as Veeam. Previous MSP experience is a valued. Candidate will possess excellent communication skills and a passion for technology.
Job Responsibilities:
Serving as both a front line support for VIP and escalation point for support issues that are escalated
Implementing new systems and network solutions and/or improving the efficiency of current implementations
Serving as an integral member of the Project Delivery teams by providing hands on technical support for complex projects, focusing on production and implementation.
Support Windows Server 2012-2022, including issues with Active directory, domain operations etc.
Provide infrastructure support in all areas needed including storage networking, server/desktop OS, Cloud environments, network security, active directory, virtualization, system and network monitoring, and application installation, configuration and troubleshooting.
An active leader of the support team.
Responsible for creating detailed documentation outlining how systems were configured and creating end-user guides.
Job Qualifications:
Excellent verbal and written communication skills
Top-class customer service skills
Excellent documentation, reporting, and planning skills
Conscientious, accountable, detail-oriented, thorough, and consistent
Professional demeanor and appearance; punctual, team player
Outstanding people skills
Ambition and passion for learning and teaching
Create/maintain/improve network support documentation and processes
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GlobexPeople
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