Office Assistant & Scheduling Coordinator

Office Assistant & Scheduling Coordinator
Location: San Pedro Sula – On Site
About Us:
We are looking for an assistant and scheduling coordinator to join our team and assist with benefit verification and communication with insurance companies. This role is crucial in ensuring accurate and efficient benefit processing while helping clients navigate their insurance coverage.
Job Summary:
As an Office Assistant & Scheduling Coordinator, you will be responsible for answering the phone, scheduling, rescheduling, and cancelling appointments, and providing office support to the clinical team for a busy psychological office. The ideal candidate will have at least 2 years of experience in a similar role, strong attention to detail, and excellent communication skills in both English and Spanish.
Scheduling & Client Communication

Answer phone calls, check voicemails, and return calls promptly.

Schedule and reschedule appointments as needed.

Respond to client inquiries via phone, email, and text messages.

Provide general information about the practice and our services to new and existing clients.

Administrative Support

Maintain knowledge of office policies and procedures to provide accurate information.

Send and respond to emails, including communications with new and existing clients.

Manage text messaging for client communication and appointment reminders.

Send initial questionnaires to parents via email.

Track the completion of clinical questionnaires and update their status in the office spreadsheet.

Send reminders to parents to complete questionnaires via email or Google Voice.

Qualifications:

Previous experience in an administrative or scheduling role preferred.

Strong communication skills, both written and verbal.

Proficiency in Microsoft Office (Word, Excel) and Google Suite (Gmail, Google Sheets, Google Voice).

Excellent organizational skills and attention to detail.

Ability to multitask and prioritize tasks effectively.

Professional and friendly demeanor when interacting with clients

Exceptional verbal and written communication skills in both English & Spanish.

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.
No Third Party Agencies or Submissions Will Be Accepted.
Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP
Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.
Powered by JazzHR

Regis Remote Office