The House of Mercier is thrilled to offer an exciting opportunity for enthusiastic individuals looking to dive into the customer service field as Online Chat Support Agents! This fully remote position enables you to work from anywhere around the globe, providing you with flexibility and the chance to join a dynamic team. No previous experience is necessary; we believe in fostering talent through comprehensive training and support. In this role, you will assist customers via live chat, helping to resolve their inquiries and ensuring they have a fantastic experience. If you are a friendly communicator with a passion for helping others, we would love to hear from you!
Key Responsibilities
Provide real-time assistance to customers via live chat platforms.
Respond to inquiries promptly and accurately, ensuring high customer satisfaction.
Document interactions and troubleshoot common issues faced by customers.
Work collaboratively with team members to enhance service quality.
Spot opportunities to recommend additional products and services where needed.
Maintain a positive and professional tone in all communications.
Requirements
No prior experience required; we welcome candidates eager to learn.
Strong written communication skills in English are essential.
Ability to work independently while managing your time effectively.
Basic computer proficiency; familiarity with chat software is a bonus.
Customer-focused demeanor and a genuine desire to help others.
Willingness to learn and adapt to new technologies quickly.
A reliable internet connection and a quiet workspace necessary for remote work.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home
Free Food & Snacks
Wellness Resources
Stock Option Plan
The House Of Mercier
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