UniCredit Bank Romania
General Information
Job ID
11581
Company
UniCredit Bank Romania
City
Tirgu Jiu
Country
Romania
Job Type
Professional
Functional area
Retail Banking Sales
Working time model
Full-time
Working Time Model Comments
full-time in sucursale
Type of contract
Full-time Contract
Coordoneaza activitatea operationala (a ofiterilor bancari) din unitatile alocate
Ofera suport pe zona de vanzari
Asigura satisfacerea la timp si cu acuratete a tuturor solicitarilor de natura operationala
Ce responsabilitati vei avea in acest rol:
As Teller you:
– deal most frequently with customers of the bank working on their accounts, dealing with payments and managing the use of vaults and safe deposit boxes
– promote the banks products and services
– provide information about the customers personal accounts and related transfers, deposits, savings etc.
– order bank cards and checks for the customers, receive and balance cash and checks
– ensure compliance with internal policies.
Pentru a ocupa acest rol ai nevoie de:
Be able to run and execute cash and non-cash procedures in a branch in order to provide the client with the service needed
Be able to:
– review a document / contract (e.g. check signature)
– scan it
– store it in the proper way
Be able to use front-office applications during sales and post-sales moments with enterprises (e.g. mortgages disbursement..)
Be able to use front-office applications during sales and post-sales moments (e.g. current account opening, cards issuing..)
Knowledge of different current accounts, debit cards and credit cards to offer proper solutions to customer needs
Be able to use tools that manage interactions with customers such as technical support, customer services, after-sales support and direct communication
Be able to manage communication with customers to ensure a consistent and satisfactory customer experience, be able to understand their potential needs or problems and to find the best fitting solution
Be able to sell products to the clients “face to face”
Be able to plan in the short-medium term and execute activities aiming to acquire new customers, by identifying commercial attraction vehicles
Be able to show empathy in order to prevent any kind of symbolic violence and isolation and to guarantee a considerate attention to everyone. It should include a capacity to understand various verbal and non-verbal communication of sentiment and feeling
Despre echipa noastra:
UniCredit is a pan-European Commercial Bank with a unique service offering in Italy, Germany, Central and Eastern Europe. Our purpose is to empower communities to progress, delivering the best-in-class for all stakeholders, unlocking a better tomorrow for our clients and our people across Europe. We serve over 15 million customers worldwide. They are at the heart of what we do in all our markets. Digitalisation and our commitment to ESG principles are key enablers for our service. They help us deliver excellence to our stakeholders and creating a sustainable future for our clients, our communities and our people. We are an equal opportunity employer. We stand together in nurturing a workplace that welcomes diverse thinking and inclusive behaviors. Making all voices heard and leveraging “diversity of thought” regardless of gender identity, age, race, ethnicity, sexual orientation, ability, cultural background, we ensure sustainable growth and new business opportunities, a strong drive for innovation and creativity, as well as a general improvement of the work climate with positive impact on productivity, well-being and engagement of our people.
UniCredit Bank Romania
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