Market Pay Nordic & Baltics
Market Pay is seeking a talented individual to join our team and contribute to the success of our enterprise payment solutions.
If you have experience in customer operations, customer service, KYC/KYB or other back-office functions, we want to hear from you!
Your Role
You will be working in our Customer Operations team located in Vilnius working very closely with our France-based colleagues.
Incoming customer query handling
Investigation and resolution of financial transactions issues such as double charges, claims, etc.
Undertaking research, document checks, and financial crime risk assessment via internal and external sources
Performing screening
Detecting and reporting suspicious activity including the predicate offences to money laundering and terrorist financing
Ensuring all documents submitted are in line with internal policies
Escalating any red flags and potential risks to the escalation team
Handling sensitive or confidential information
Billing, supplier management and a diverse range of back-office tasks to broaden your experience
Nice to have experience in KYC/AML/KYB and additional language like Spanish/Italian and French.
If you are ready to take on these responsibilities and contribute to the success of our network operations, we welcome your application.
Your Package
💵 A highly competitive salary (depending on relevant experience: 2500 Eur- 3000 Eur)
🥇 Annual bonus program and regular awards and recognition for the best of the best (👈🏻 is that you?)
🩺 Health Insurance (includes all the essentials plus a fund towards your gym membership)
🛟 Life Insurance
🤯 Mindletic Mental Health Gym Subscription
🏢 One of the coolest offices in the Old Town of Vilnius (Talent Garden!)
🍕 Regular social events and celebrations.
📱 Monthly Phone Allowance
💻 All the tools and equipment you need to do your job (Mac, Windows, Linux – it’s your choice)
🏡 Flexibility to mix being in the office with working remotely from your home
Your Qualifications
English
Excellent communication skills
Ability to work together with multiple compliance teams in remote locations
Ability to multitask and prioritise
Ability to work well under pressure and tight time frames
About Market Pay
Market Pay is a fast-growing and profitable Fintech company that provides enterprise payment solutions to globally recognized brands such as Carrefour, Enterprise Rent-a-Car, IBM, Husqvarna, Orange, Tabesto, and many more.
With a presence in Belgium, Brazil, Canada, Denmark, France, Italy, Lithuania, Spain, Poland, and the USA, we operate in an international work environment where collaboration is key to creating cutting-edge payment, solutions in mobile apps, portals, and APIs.
Market Pay is an equal opportunity employer, committed to creating an inclusive environment celebrating diversity.
Market Pay Nordic & Baltics
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