LawnStarter
LawnStarter is a marketplace that makes lawn care easy for homeowners while helping small businesses grow and succeed. We’ve raised over $20M in venture funding and are growing fast to revolutionize the $115 Billion lawn care industry. Are you interested in being an integral part of that growth and helping build our team? We’re looking for energetic individuals who have a passion for teaching. If you want to take ownership of your work and help build something cool, then keep reading.
You’ll be joining our Quality Assurance and Training team. It will be your responsibility to learn company processes and policies in order to teach new hire agents. In this position, you will be required to attend several meetings with multiple departments. From those meetings, you will be responsible for creating any new training that needs to be implemented in the rest of the department. This position will also assist with updating and maintaining our Training Database and occasionally assisting with Quality Assurance.
Requirements
Must have experience working at LawnStarter.
Must have Call Center Training experience, a minimum of 1 year experience
Must have Quality Assurance experience
Experience with creating training documents, exams, and quizzes
Experience with Google Suite programs (Or the Microsoft Equivalent)
Experience with AWS (required)
Experience with Zendesk (required)
Experience with DominKnow (a plus)
Must have a webcam and be comfortable being on camera
Ability to provide constructive coaching and feedback
Excellent oral and written communication skills with the ability to communicate with individuals at all levels of the organization
Detail-oriented and well-organized
Performs tasks with a high degree of accuracy
Benefits
LawnStarter is scaling enthusiastically. If you do amazing, opportunities will open up for you. If you’re passionate about working at a startup, then there’s no better place to be than LawnStarter. If you’re up for the opportunity, we look forward to hearing from you!
LawnStarter
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