Optum NM is seeking a Scheduling Coordinator to join our team in Albuquerque, NM. Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.
At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.
The Scheduling Coordinator is responsible for scheduling and coordinating appointments, maximizing clinician schedules, verifying insurance and providing a positive patient experience. The coordinator answers incoming calls within appropriate timelines and meet productivity and quality standards set by the organization. The coordinator is responsible for reviewing provider schedules daily to ensure maximum capacity met. This position is required to effectively communicate with clinical teams, nurses, and clinicians to relay information to the appropriate clinic as needed. Adheres to policies, procedures and regulations to ensure compliance and patient safety. Participation in Compliance and other important training is a condition of employment.
This position is part-time, Monday – Friday. Employees are required to work during our normal business hours of 8:00am – 5:00pm MST on Monday, and 10:00am – 2:00pm MST from Tuesday – Friday. It may be necessary, given the business need, to work occasional overtime. Our office is located at 303 Roma Avenue NW, 5th floor, Albuquerque, NM 87102.
We offer 6-12 weeks of paid training. The hours during training will be 8:00am – 5:00pm MST, Monday – Friday. Training will be conducted onsite and will go remote after.
If you are located within 30 miles of 303 Roma Avenue NW, Albuquerque, NM, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities:
Accurately schedules and coordinates patient appointments for assigned clinics
The ability to work in a high call volume environment while meeting productivity and quality standards
Analyzing provider schedules to ensure maximum capacity is met
Obtains eligibility and benefit information in a timely manner: assigning FSC (Financial Class) entering benefits, and all other related activities i.e. transfers, demographic data changes in EPIC
Registers patients in EPIC including updating patient demographics, current insurance information, current primary care provider, emergency contacts, and all relevant fields
Uses appropriate text templates in the electronic health record, sending encounters using the electronic health record, and ability to multitask between business office systems and the electronic health record
Performs other duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of related healthcare experience to include scheduling experience and verification of eligibility and benefits
1+ years of related customer service experience in the administration, medical, or scheduling field
Experience with computer systems and Microsoft Office including Microsoft Word and Microsoft Excel
Knowledge of Medical Terminology
Ability to work part-time, Monday – Friday, during our normal business hours of 8:00am – 5:00pm MST on Monday, and 10:00am – 2:00pm MST from Tuesday – Friday, including the flexibility to work occasional overtime, based on the business need
Telecommuting Requirements:
Reside within 30 miles of 303 Roma Avenue NW, Albuquerque, NM
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
Ability to problem solve, including writing and verbal communication skills
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
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UnitedHealth Group
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