Payg Account Manager – Addis Ababa, Ethiopia

Job Ad & Profile Description
Position : Payg Account Manager – Addis Ababa, Ethiopia
We are looking for a Payg Account Manager.

Responsibilities :

Ensure a deep understanding of the HT solution, technology, and PAYG product to enable meaningful discussions with new and existing PAYG customers

Daily review of customer account analytics for the assessment of key field needs, risks, and improvements

Daily and weekly check-ins with PAYG customers to review activities and opportunities for the coming week

Work with PAYG customers to link them to demand, connect with local farmer organizations or NGOs, and appropriately document/complete the booking within the app

Source monthly/quarterly data on operating costs (fuel, contractors, maintenance, etc.) from PAYG customers

Quarterly and ad-hoc field visits to PAYG customers for asset health checks and field training

Work with data team and internal booking agent leads to ensure adequate route optimization and booking efficiency

Prepare and execute strategies to improve asset productivity, based on historical data and projections

Aggregate weekly productivity metrics and share weekly invoices with PAYG customers

Aid PAYG Credit Team in the reconcilement of settled PAYG customer invoices

Monitor monthly covenant performance to plan, assist PAYG customers in meeting targets, and share progress reports with the PAYG credit team

Aid in PAYG account contract originations (data capture, validate pre-bookings, provide guidance to candidates)

Help with the facilitation of asset repossession, immobilization and probation

Required profile for job ad : Payg Account Manager – Addis Ababa, Ethiopia

Bachelor’s degree in Management of a business- related field Master’s degree will be an added advantage

Min 2 years’ experience in account management, business development, and/or customer support

Exposure to credit products (fintech, banking, microfinance, BNPL, etc.)

Proficiency in use of business tools: Excel, task management, customer relationship management, data visualization

Action oriented, diligent, proactive and solution-oriented with excellent problem-solving skills

Committed to exceptional customer service and ability to deal with demanding customers’ needs Creative thinking

Ability to work under pressure and within tight deadlines

Ability to interact amongst technical, business and operations teams

Energetic, highly motivated, self-starter, with excellent communication skills

Strong command of English is essential

Job criteria for job ad : Payg Account Manager – Addis Ababa, Ethiopia

Job category : IT, new technologies

Industries : Agriculture, fishing, aquaculture

Employment type : Permanent contract – Fixed-term contract

Region : Addis Ababa

City : Addis Ababa, Ethiopia

Remote work : Hybrid

Experience level : 2 to 5 years

Educational level : Bachelor

Spoken language : english > good level

Number of Position(s) : 1

Team management : Yes

Maintenance

Support

Training

APP

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