Cross Border Talents
Are You a Polish Language Expert? Become Our Customer Agent Maestro!
About Us:
We craft innovative customer experiences that drive the growth of global brands. Using data-driven insights and advanced technology, we deliver seamless experiences that surpass expectations, catering to both emerging startups and well-established brands.
Role Overview:
As a Customer Support Advisor, you will be the primary brand representative and the first point of contact for customers. Your duties include assisting customers via digital channels, providing product information, resolving delivery issues, troubleshooting account problems, and maintaining accurate records of all interactions.
Key Responsibilities:
Promptly respond to customer inquiries via email, chat, and phone.
Efficiently resolve issues to maintain high satisfaction.
Keep customer records accurate and updated.
Document interactions and common issues.
Ensure positive outcomes in every customer interaction.
Provide guidance to help customers use our products effectively.
Analyze issues to identify trends and address root causes.
Regularly review reports to improve service quality.
Qualifications:
C1 proficiency in Polish
B2 proficiency in English
EU Citizenship or Bulgarian Residency Card
Why Join Us:
Attractive Salary: We offer competitive compensation packages that reflect your skills and experience, ensuring your contributions are recognized and rewarded.
Bonus for Life Milestones: Celebrate significant moments like marriage or university graduation with a special bonus.
Internet Allowance: We offer an internet allowance to support your remote work needs and ensure you stay connected seamlessly.
Health and Life Insurance: Enjoy comprehensive coverage that demonstrates our commitment to your well-being.
Remote Work Environment: Enjoy the flexibility of working from home while staying connected with your team and customers virtually.
Relocation Package: We offer support with housing and moving expenses to ensure a smooth transition to your new location.
Ready to take on this exciting customer support role? Apply today, and we’ll be in touch!
Cross Border Talents
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