Procurement & Sourcing Service​ Representative (German) – fully remote

The Opportunity:
Avantor is looking for a dedicated Procurement & Sourcing Service Representative – German.
This role is a full-time & remote position out of Romania. It is a 2 year fixed contract. You will have the great opportunity to partner with internal & external stakeholders and customers located across different countries in the European region.
This role is responsible for resolving customer inquiries regarding third-party orders. You will support the ordering process in line with achieving business targets and essential KPIs.
If you are experienced in Customer Service and are passionate about solving complex challenges and driving innovation, you are perfect here!
Our team:
Our Market Source team for Procurement & Sourcing Service​ consists of 13 people divided in 2 teams with 2 Team Leaders.
The team is responsible for communicating between different internal & external stakeholders and is crucial for our operations.
You will serve as link between customer, procurement and warehousing.
What we’re looking for:
Preferably a Bachelor’s degree, focused on Business or Economics
3+ years in a fast paced, customer focused environment
Preferably a background in Biopharma or Laboratory environment
At least B2 knowledge in English & German as absolut must
Skills and competences:
Experience in Order Management or/and Customer Service
Experience in working in a multinational company environment
Previous experience in SAP is a big plus but not required
MS Office, especially MS Excle is a big plus
Soft skills:
Focus on customer needs and collaboration in the team
Eagerness to learn and improve your knowledge
Motivated to deliver value & strong results in every interaction * Being able to work in a fast-paced & changing environment
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What you will do:

Order Management (adding a variety of products to customers orders)

Review the purchase requisitions for goods/services

Update and maintain vendors database

Source and negotiate the product with the supplier& check if suppliers are eligible for orders

Pricing and delivery costs based on contractual agreement with each client (ZLST, ZPSP etc) & verify/coordinate article Master Data

Complete requisition status in all ERP Systems including those provided by the clients, such as Ariba

Troubleshoot & monitor requisition flow, including post sales corrections – keep customers, vendors and stakeholders updated on open requests and complaints management (e.g. Germany – C4C)

#LI-Remote
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people’s lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom’s voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

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