Forager
Forager is seeking a Product Solutions Specialist with product management experience, to join our fast-growing team. Forager is an AI-driven next generation data platform. If you’re eager to contribute to the success of a dynamic company, we would love to hear from you!
Job Overview:
The Product Solutions Specialist will be responsible for both the success of our existing customers, and the management of our product roadmap. The ideal candidate will have a strong background in both customer success and product management, particularly within a B2B/SaaS environment.
As the Product Solutions Specialist at Forager, your primary responsibilities will be:
Onboarding New Customers:
Facilitate a seamless onboarding process for new customers, ensuring they are effectively integrated and utilizing our products to their fullest potential.
Managing Customer Accounts and Delivering Customized Data:
Communicate with customers and obtain support from Engineering team as needed
Provide technical support (i.e. with API customers) as needed
Ensure data is reviewed thoroughly and delivered in a timely manner.
Managing the Product Backlog:
Work closely with the Engineering team and stakeholders to maintain and prioritize the product backlog.
Gather and analyze customer feedback to inform backlog priorities and improvements.
Planning Sprints:
Plan and oversee sprint cycles, ensuring that the development team meets deadlines and delivers high-quality features.
Utilize JIRA and Agile methodologies to organize and track sprint progress.
Required Qualifications:
Proven experience in a customer success or product role, preferably within a B2B/SaaS industry.
Familiarity with JIRA, Agile methodologies, and sprint planning.
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
Fluent in English, both written and spoken.
Reliable internet connection to support our global customer base.
Preferred Skills:
Technical background or understanding of software development processes.
Experience working in a fast-paced, high-growth environment.
Ability to problem-solve and think critically under pressure.
Strong organizational and multitasking abilities.
Why Join Us?
Opportunity to work with a talented and passionate team.
Career growth and development opportunities.
A dynamic and inclusive work environment that values creativity and innovation.
Forager
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