Cognizant
At Cognizant, our global community sets us apart—an upbeat, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw encouragement from dedicated colleagues and leaders. Cognizant is right where you belong.
Role overview
We are seeking a highly skilled and motivated Production Support Lead with expertise in Java, Spring Boot, and microservices. As the Production Support Lead, you will be responsible for ensuring the stability and performance of our production systems. You will work closely with the development and operations teams to identify and resolve technical issues, perform root cause analysis, and implement solutions to prevent future incidents. In addition, you will provide technical guidance and mentorship to the support team, establish best practices for incident management, and contribute to the overall improvement of our production support processes.
What you’ll do
In this role, you will:
Lead critical support engagement as a Java production support lead with strong expertise of Merchandising domain
Apply your extensive knowledge and experience in Java to triage real time production issues, articulate business impacts and provide solution to clients, both short-term and long-term
Leverage the potential of GCP for cloud-based deployments and services, ensuring that our solutions are advanced and globally recognized.
Ensure IT Service Management practices are rigorously adhered to for optimal service delivery, ensuring that our clients receive the highest level of support.
Perform code reviews to uphold high standards of code quality and give to the overall success of our software solutions.
Identify and address software defects and issues promptly to always ensure seamless performance of our products.
Provide technical guidance and mentorship to junior team members, fostering a collaborative and supportive work environment.
Participate in agile development processes including sprint planning and retrospectives, contributing to a highly efficient and iterative development cycle.
Contribute to continuous improvement initiatives within the development team, ensuring that we are always striving to enhance our processes and deliver even better solutions.
Document software designs, processes, and procedures for future reference, ensuring that our knowledge is optimally gained and shared.
Foster a culture of continuous learning and development through engaging in collaborative sessions that encourage team growth.
What you bring to the role
To excel in this role, you should bring:
Demonstrable experience of 9-11 Years in production support assignments, leading support team as a technical lead
Proficiency in Java/Spring Boot/microservices/PL-SQL
Direct experience with GCP for cloud services and deployments, enabling you to make the most of cloud technologies
Must have experience in the Merchandising domain – especially in Pricing and Product area, providing you with additional insights and context for our projects in this area
Proficient in Root cause analysis
Must be proficient in Leading issue triage resolution
Solid experience in delivering Incident Management/Service requests in a SLA driven environment
A solid grasp of IT Service Management principles, enabling you to ensure optimal service delivery and customer satisfaction and to have mandatory Service request management skills.
Working arrangements
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
Note: The working arrangements for this role are accurate as of the date of posting. They may be subject to change based on the specific project and business requirements. However, we will always communicate any changes and be transparent about role expectations.
Cognizant
You must sign in to apply for this position.