Program and Interpretation Assistant – Farsi/Persian (m/f) Zagreb Expires today HIAS RSC Austria

About the job
Job description:
TITLE: Program and Interpretation Assistant (Farsi/Persian)
SUPERVISOR: Croatia Program Manager
LOCATION: Zagreb, Croatia
CLOSING DATE: Ongoing
POSITION SUMMARY:
HIAS seeks a Program and Interpretation Assistant…
To perform all fundamental administrative processes from the time refugee applicants arrive in Croatia until departure to the United States, including ensuring the completeness and correctness of all documentation and procedures and interpreting applicant interviews, and other RSC matters, in line with the Interpreter Code of Conduct.
ESSENTIAL FUNCTIONS:

Conduct quality checks of files to ensure accuracy and completeness

Update necessary information in the US Government secured database

Attend and participate in team meetings and training sessions

As needed, scan and upload documents into the US Government secured database, collect missing documents from applicants, and copy documents

Update the applicant schedule as necessary for any appointments throughout the processing cycle

Any other tasks as assigned by Croatia Program Manager

Interpreting (Farsi/Persian to English – English to Farsi/Persian)

Interpret for and assist registration and casework interviews

Interpret for a variety of case processing and programmatic scenarios including USCIS interviews and at the Panel Physician

Translate documents and messages as necessary

Pre-screening

Register applicants upon arrival in Zagreb by photographing them and enter bio-data into the US Government secured database

Create HIAS RSC photo I.D. cards for all applicants during the registration process

Conduct document verification checks

Assist with registration process as required

Conduct final quality check of cases to ensure accuracy and completeness to USCIS

Out processing

Review individual applicant electronic files for USCIS interview to ensure completeness

Ensure appropriate security checks are complete by checking in the US Government secured database

Create refugee travel packets for IOM according to processing guidelines

ABOUT US:
Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people-a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.
HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.
The HIAS Austria office as the Resettlement Support Center (RSC) processes refugee cases for resettlement to the US through a contract with the US State Department. HIAS RSC Austria oversees a new sub-office in Zagreb, Croatia.
VISION:
HIAS stands for a world in which refugees find welcome, safety and opportunity.
MISSION:
Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.
VALUES:
Welcome • Acogimiento • Hospitalité • (Hachnasat Orchim)
We Welcome the Stranger
Justice • Justicia • Justice • ??? (Tzedek)
We Pursue Justice
Empathy • Empatía • Empathie • ??? (Chesed)
We Approach our Clients with Empathy
Partnership • Compañerismo • Coopération • (Chevruta)
We Believe in Changing the World through Partnership
Courage • Coraje • Courage • ???? (Ometz)
We Act with Courage to Build a Better World
Resilience • Resiliencia • Résilience • ??? (Ruach)
We Adapt and Thrive, Continuously Demonstrating our Resilience
DIVERSITY:
HIAS is committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.
Job type:
permanent employment
Region:
,
About the employee
Requirements and

qualifications:
QUALIFICATIONS & REQUIREMENTS:

Excellent interpretation and translation skill, to and from English

Strong command of English (written and verbal)

Excellent command of Farsi/Pesian (verbal & written)

Working knowledge of Armenian/ Assyrian/Arabic would be an asset

Enthusiastic and motivated with a positive attitude

A flexible, mature and professional attitude to work

Uses initiative to ask questions and make suggestions

Able to maintain consistently high standards of work

Able to focus intensively for extended periods

Highly organized with strong attention to detail

Proven interpersonal skills and cross-cultural sensitivity

Able to work with Microsoft Office applications, the internet and other databases to create documents, access information and prepare reports

Able to work both in a team and independently

All applicants should have the legal right to live and work in Croatia without additional support.
This position is 100% in office and remote work is not possible.
This position is subject to the availability of donor funds.
Submit your application on our careers page:
DISCLAIMER:
This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, skills required or permanent location. Location is subject to change based on programmatic needs. Flexibility is essential as we grow and develop. The successful candidate must be comfortable in a fast-paced, changing work environment with many crucial deadlines. All team members may be required to perform duties outside of their normal work hours of responsibilities as needed.
SAMPLE HIRING PROCESS:
We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:
Step 1: Submit your application!
Step 2: Phone screen with a Human Resources staff person.
Step 3: Interview with the hiring manager.
Step 4: Interview with a panel of HIAS employees.
Step 5: Reference check.
Step 6: Offer and background check.
Step 7: Start your professional journey with HIAS!
Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

Posao