Aurora Innovation
Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re searching for a Remote Assistance Specialist who will play a crucial role in expanding the remote operations team. This person will be responsible for safely monitoring and resolving trigger requests from fleet vehicles across public roads and closed course testing sites.
Shifts Available: Day and Night shifts, with potential weekend availability required.
In this role, you will
Respond to and resolve in a timely manner a variety of trigger requests from the autonomous vehicle
Safely send remote commands to autonomous vehicles for on road and closed course testing
Log real time feedback regarding autonomy and platform performance during testing, to be delivered to engineers
Escalate operational blockers with suggested solutions
Demonstrate positive impact at Aurora by working on cross-functional projects as time permits
Maintain up to date knowledge of how our self-driving technology works. Understand daily software and operational changes
Work toward quantitative and qualitative goals that impact all of Vehicle Operations and Aurora
Interact with the public as an ambassador for Aurora
Required Qualifications
Ability to constantly focus on a laptop monitoring proprietary tooling to aid autonomous vehicle operations
Excellent communication skills, both written and verbal
Keen attention to detail
Ability to prioritize and make strategic decisions proactively
Consistent focus on safety
Ability to think critically
Willingness to learn every day
Valid U.S. driver’s license with at least 5 years of driving history and a clean driving record, validated by MVR check
Must pass initial and random drug and alcohol screenings
100% in office with the ability to travel as needed
Available to work day or night shifts
Ability to work early mornings or late nights, on rotating shifts
Ability to work regular overtime and some weekends
Desired Qualifications
Experience in operations, technology, customer service, or automotive field
Proficient in G-Suite
Command line interface experience
Interest and aptitude for technology tools – apps, gaming, adobe creative suite, etc.
Experience working in a collaborative environment – team player
The base hourly wage range for this position is $26.00-$36.00 per hour. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.
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Aurora Innovation
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